One Stop - Customer Service Assistant

One Stop; Yateley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant in Yateley. In this role, you'll provide exceptional customer service, maintain store appearance, and manage daily operations. Passion for customer care and adherence to safety protocols are essential. The position supports flexible working arrangements and offers various employee benefits.

Benefits

Employee discounts

Health services

Flexible working options

Qualifications

• Must be passionate about customer service.
• Ability to handle open-ended questions and feedback.
• Must follow safety and legal policies.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback.
• Work across all store areas to meet customer needs.
• Maintain store cleanliness and organization.

Job description

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One Stop - Customer Service Assistant, Yateley

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Client:

One Stop

Location:

Yateley, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

59c441fece1d

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

One Stop • 115 Reading Road, Yateley • Apply by 29-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profitability.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts for accurate pay.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training.
• If applicable, managing the Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit various life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions. As a Tesco subsidiary, we maintain operational independence with support from three distribution centers.

Please Note

Applicants must be above the school leaver’s age for their country. Benefits include employee discounts, insurance, health services, flexible working options, and more.