One Stop - Customer Service Assistant

One Stop Stores Ltd; Hollywood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK retail company is seeking a Customer Service Assistant to join their team in Hollywood, England. The role involves delivering exceptional customer service, maintaining store appearance, and engaging in community activities. The ideal candidate thrives in a fast-paced environment and is passionate about customer satisfaction. You will play a vital role in ensuring customer feedback is collected and acted upon, making each shopping experience enjoyable and safe. Join us in shaping a welcoming atmosphere in the store.

Qualifications

• Previous experience in customer service is preferred.
• Ability to maintain store appearance and safety.
• Willingness to engage in community events.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Encourage feedback from customers on their shopping experience.
• Complete tasks across all areas of the store.
• Apply training to ensure safety in the store.
• Participate in community and charity events.

Skills

Excellent customer service

Ability to handle feedback

Teamwork and collaboration

Adaptability in a fast-paced environment

Job description

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.