Occupational Health Customer Services Leader

Abbott; Abingdon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare organization in Abingdon seeks an Occupational Health Customer Services Supervisor to lead a passionate team. Responsibilities include monitoring performance, ensuring compliance, and delivering top-notch customer experiences. The ideal candidate should have 5+ years of supervisory experience and knowledge of Microsoft Office and customer service operations. This position emphasizes continuous improvement and employee development.

Qualifications

• 5+ years of experience supervising or managing a customer service team.
• Experience in a scientific or medical environment is desirable.

Responsibilities

• Lead and inspire the Customer Services team to achieve operational excellence.
• Monitor KPIs and ensure compliance with company standards.
• Deliver and coordinate training to team members.

Skills

Customer service supervision

Process improvement

Data analysis

Team leadership

Operational oversight

Education

A Level or equivalent

Tools

Microsoft Office

Salesforce

PowerBI

Job description

A healthcare organization in Abingdon seeks an Occupational Health Customer Services Supervisor to lead a passionate team. Responsibilities include monitoring performance, ensuring compliance, and delivering top-notch customer experiences. The ideal candidate should have 5+ years of supervisory experience and knowledge of Microsoft Office and customer service operations. This position emphasizes continuous improvement and employee development.