Night Porter

Village Hotels; Maidstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Night Porter, um außergewöhnlichen Service während der Nacht zu gewährleisten. In dieser abwechslungsreichen Rolle unterstützen Sie alle Abteilungen, kümmern sich um den Check-in der Gäste und bieten Zimmerservice sowie Barservice an. Mit einem Fokus auf Kundenservice und Problemlösung sind Sie der Schlüssel zu einem unvergesslichen Aufenthalt für die Gäste. Das Unternehmen fördert eine inklusive und dynamische Arbeitsumgebung, in der Teamarbeit und persönliche Entwicklung geschätzt werden. Wenn Sie nach einer spannenden Herausforderung in der Gastfreundschaft suchen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Gesundheits- und Wellnessmitgliedschaft

Rabatt auf Übernachtungen

50% Rabatt auf Essen und Getränke

Flexible Arbeitszeiten

Mitarbeiterunterstützungsprogramm

Feiertagsvergünstigungen

Pensionsplan

Mentale Gesundheitsprogramme

Belohnungs- und Anerkennungssysteme

Zuschüsse für Elektroautos

Qualifications

• Verständnis für exzellenten Kundenservice.
• Fähigkeit, Gästeprobleme effizient zu lösen.

Responsibilities

• Sicherstellung eines außergewöhnlichen Service während der Nacht.
• Unterstützung aller Abteilungen, einschließlich Check-ins und Zimmerservice.

Skills

Kundenservice

Problemlösungsfähigkeiten

Unabhängiges Arbeiten

Beziehungsaufbau

Job description

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise, moving away from traditional, formal hotel environments. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discounted overnight stays at Village Hotels from £35, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink at any Village Hotel Pub & Grill, on or off shift.
• 30% discount in our Village Hotel Starbucks stores, on and off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative Mobile Gaming training platform across hotel areas.
• Discounts and cashback on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, plus monthly mental health support programs.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and community days.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Discounted Health Cash plan and Sick Pay Insurance.
• Celebration of milestones and community involvement.
• Enhanced maternity/paternity benefits and pay.
• Company pension, life insurance.
• Terms and conditions apply based on your contract.

Our hotels operate 24/7 with a vibrant Pub & Grill and health club. As a Night Porter, you'll ensure exceptional service throughout the night, supporting all departments, handling guest check-ins, room service, and bar service. You need to be proactive, versatile, and quick-thinking to succeed in this varied role.

What we need from you:

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work independently.
• Knowledge of what a good job looks like.
• Strong relationship-building skills across departments.

**Please note - All offers are subject to a successful DBS check in this role.**

Come and be part of something new & special - Work, Grow & Play the Village Way!