Night Manager

Hilton Worldwide, Inc.; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prestigious hotel in London is seeking a Night Manager to oversee the Front Office operations and ensure exceptional guest experiences. The ideal candidate should have supervisory experience in hotels, excellent leadership skills, and a commitment to high-quality customer service. This role involves managing guest relations, maximizing occupancy rates, and ensuring compliance with hotel policies. Competitive salary and benefits are offered.

Benefits

Smart uniform provided

Free meals when on duty

Personal development programmes

Discounted hotel nights

Holiday: 28 days increasing to 33 days

Discounted health cover

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• High level of IT proficiency.
• Ability to work under pressure.

Responsibilities

• Oversee Front Office operation to maintain high standards.
• Serve as a point of contact for Guests.
• Maximise room occupancy at best rates.
• Manage, record and resolve issues or emergencies.
• Conduct Health and Safety Checks.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Excellent leadership skills

Interpersonal and communication skills

Customer service commitment

Ability to work under pressure

Flexibility in work situations

Ability to work independently and in a team

Tools

Front Office Management Systems

Job description

Overview

Night Manager (HOT0BYRX) at Hilton London Olympia Hotel, 380 Kensington High Street London W14 8NL.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025 — No two days or two hotels are the same, but our spirit and passion for hospitality brings teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: to share the light and warmth of hospitality. With training, resources and support from managers and colleagues, there is always an opportunity to develop and grow.

Annual Salary upto £34,440

A WORLD OF REWARDS

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career

Personal development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Guest Experience Day after successfully passing probation

Modern and inclusive Team Member’s areas

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office