Night Hotel Receptionist – New Opening, 4* Townhouse

The Megaro Official; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-end hotel in London is seeking an experienced Night Hotel Receptionist to join their team. The role involves working four 12-hour shifts per week, where you'll monitor the hotel's security, assist guests, and manage administrative tasks using the Rezlynx PMS system. Ideal candidates will possess excellent presentation skills, a passion for customer service, and a strong command of English. Join us for an exciting opportunity to enhance guest experiences!

Qualifications

• Experience as a Night Hotel Receptionist is essential.
• Superb organization and communication skills are required.
• Proficiency in English, both oral and written.

Responsibilities

• Monitor security of the property and respond to emergencies.
• Assist guests promptly with any inquiries.
• Check arrivals lists and manage cash handling.

Skills

Customer service

Communication skills

Attention to detail

Presentation skills

Flexibility

Knowledge of PMS system

Clerical tasks

English proficiency

Tools

Rezlynx

General PC packages

Job description

Night Hotel Receptionist – New Opening, 4* Townhouse

Kings Cross

Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guests to Argyle Square and this beautifully unique, cosy, and personalised travel experience.

The Gyle possesses 41 keys, 8 of which are residencies, with every room having solid oak flooring, vintage mirrors, Scottish textiles, and many more lovely features.

We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system).

The receptionist will be working on-site 4 days a week (12-hour shifts), monitoring security of the property, responding professionally and promptly to emergency situations; communicating urgent issues to line manager or manager on dut,y always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented, with a great eye for detail, and plenty of passion about 5-star service and guest journey. The role reports directly to the Cluster Hotel Manager and requires someone with superb organisation and communication skills.

It is essential to ensure the department is adequately briefed at all times; therefore, communication is key.

The Night Receptionist will:

• Possess comprehensive knowledge of the company's PMS system, Rezlynx
• Possess excellent presentation and interpersonal skills
• Skilled in checking arrivals lists, credit limit reporting, and cash handling
• Knowledge of standard PC packages and computerized reservations systems
• Proficient in handling general clerical and administrative tasks
• Be flexible, will have great attention to detail
• possess the ability to work independently
• Excellent command in English, both in oral and written

• be extremely knowledgeable in regards to the company services, standards & products
• commercially and financially astute
• provide exceptional customer service and an unforgettable experience

If you are looking for a vibrant yet high-end operation, you need to look any further.

Apply today and begin a new adventure with us.