Night Auditor - Guest Experience Champion (24/7)

Lighthouse Hotel Management; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel management company in Scotland is looking for a Night Auditor to ensure outstanding service during the night shifts. This role involves front desk operations, guest engagement, and collaboration with daytime staff, while offering full training. The ideal candidate has strong communication skills and a passion for guest service. Competitive salary and career growth opportunities are provided, along with attractive benefits including 24/7 access to an online GP.

Benefits

Competitive salary

Career growth opportunities

Employee discounts on stays and dining

Training and development programs

Employee recognition programs

Uniform and Meals provided

Death in Service benefit

Qualifications

• Previous experience in a similar role is desirable, but not essential.
• Excellent communication skills in English, both verbal and written.
• Passion for delivering exceptional guest service.
• Strong organizational skills in a fast-paced environment.
• Flexibility to work varying shifts.

Responsibilities

• Ensure outstanding customer service at the front desk.
• Greet guests and anticipate their needs.
• Handle guest requests and complaints efficiently.
• Collaborate with the daytime reception team for smooth operations.

Skills

Communication skills

Problem-solving

Organizational skills

Teamwork

Multitasking

Tools

Hotel management systems

Job description

A leading hotel management company in Scotland is looking for a Night Auditor to ensure outstanding service during the night shifts. This role involves front desk operations, guest engagement, and collaboration with daytime staff, while offering full training. The ideal candidate has strong communication skills and a passion for guest service. Competitive salary and career growth opportunities are provided, along with attractive benefits including 24/7 access to an online GP.