Network and Systems Engineer

Midlands Partnership NHS Foundation Trust; Stoke-on-Trent; On-site; GBP 35,000 - 45,000; Full time

Job summary

A National Health Service Foundation Trust in the United Kingdom is looking for a candidate to provide 3rd line technical support for both clinical and non-clinical users. The role requires maintaining strong relationships with stakeholders and offering technical supervision to junior staff. Benefits include career development support, an excellent pension scheme, flexible working options, and 27 days of annual leave. This role is crucial for ensuring effective communication and IT project implementations within the organization.

Benefits

Excellent NHS Pension scheme

Generous maternity, paternity, and adoption leave

Options for flexible working

Up to 27 days annual leave

Extensive Health and Wellbeing support

Free car parking at all trust sites

Free flu vaccinations every year

Responsibilities

• Provide 3rd line support for clinical and non‑clinical users across partner and customer organisations.
• Provide an escalation point and technical supervision to more junior technical teams.
• Maintain and build constructive relationships with a broad range of internal and external stakeholders.
• Participate in relevant internal and external working groups and provide information and analytical advice.
• Interpret and explain highly complex issues to stakeholders.

Job description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

The main purpose of this post is to provide 3rd line technical support to all aspects of hardware infrastructure, software applications and related technologies. This will require a strong understanding of partner business requirements and the potential clinical impact of any IT projects or issues. This support will be provided across multiple communication channels, and take the form of remote and on‑site technical support.

Responsibilities

• Provide 3rd line support for clinical and non‑clinical users across partner and customer organisations.
• Provide an escalation point and technical supervision to more junior technical teams.
• Maintain and build constructive relationships with a broad range of internal and external stakeholders.
• Participate in relevant internal and external working groups, projects, services and initiatives to provide information and analytical advice and expertise.
• Interpret and explain information and issues, explaining highly complex issues to a wide range of internal and external stakeholders.

Benefits

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like‑minded people.