Neighbourhood Housing Manager — Community & Compliance

Orbit Group; Ipswich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading housing organization in Ipswich is seeking an experienced housing professional for their Neighbourhood Manager team. In this role, you'll coordinate internal services, manage relationships with local authorities, and address customer complaints. A strong background in housing management and a commitment to community wellbeing are essential. Flexible working opportunities and professional development support are part of the offer. If you're passionate about making a difference, we encourage you to apply.

Benefits

Flexible working opportunities

Training programmes and professional qualifications

Wellbeing programmes

Qualifications

• Strong customer focus, effective time management, and community presence.
• Willingness to handle complex situations with empathy.
• Commitment to safeguarding vulnerable individuals.

Responsibilities

• Represent the organization in local communities.
• Manage relationships with Local Authorities and Housing Associations.
• Serve as main contact for customers regarding ASB complaints.
• Ensure high-quality customer experience and regulatory compliance.

Skills

Strong background in housing and tenancy management

Understanding of housing legislation

Conflict resolution skills

Full UK driving licence

Self-motivated and independent

Education

Diploma in Housing / Foundation degree from CIB

Job description

A leading housing organization in Ipswich is seeking an experienced housing professional for their Neighbourhood Manager team. In this role, you'll coordinate internal services, manage relationships with local authorities, and address customer complaints. A strong background in housing management and a commitment to community wellbeing are essential. Flexible working opportunities and professional development support are part of the offer. If you're passionate about making a difference, we encourage you to apply.