National Account Director

Salisbury Group; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading provider of integrated workplace solutions is seeking a National Account Director to oversee key client accounts in the UK. This leadership role involves developing strategic account plans, managing P&L, and driving service excellence. Candidates should have 15+ years in senior roles within Integrated Facilities Management and a strong track record in team leadership. Join us to shape the future of workplace experiences across the UK.

Benefits

Competitive salary

Travel opportunities

Comprehensive benefits package

Qualifications

• 15+ years in senior leadership roles within integrated facilities management or multi-service operations.
• Proven track record of managing large teams (50+) and service delivery.
• Experience with mobilisation or transformation projects.

Responsibilities

• Develop and execute strategic account plans to meet client objectives.
• Own and manage account P&L and financial performance.
• Lead and mentor a multi-disciplinary team across the UK.

Skills

Team leadership

Strategic planning

Client relationship management

Financial acumen

Communication skills

Negotiation skills

Education

GCSEs in English and Maths or equivalent

NEBOSH General Certificate or IOSH Directing Safely

Job description

About The Role

Flexible UK Location | Travel Required | Competitive Salary + Benefits

Atlas Workplace Services is seeking a strategic and experienced National Account Director to lead key client accounts and drive service excellence across the UK. This is a high-impact leadership role, ideal for someone with a strong background in Integrated Facilities Management (IFM) and a passion for delivering outstanding customer experiences.

As National Account Director, you’ll be responsible for the strategic direction, operational performance, and financial success of major national accounts. You’ll oversee the delivery of Total Facilities Management—including both Hard and Soft Services—ensuring services are cost-effective, sustainable, and aligned with client goals. You’ll lead a high-performing team, build strong client relationships, and champion a culture of continuous improvement, innovation, and collaboration.

Key Responsibilities

• Develop and execute strategic account plans to meet client and business objectives.
• Own and manage account P&L, profitability, and financial performance.
• Build and maintain trusted relationships with clients, identifying opportunities for growth.
• Collaborate across departments to deliver a seamless, “one team” approach.
• Lead quarterly and annual business reviews, supporting local managers with monthly reporting.

• Ensure consistent delivery of services in line with contractual obligations and KPIs.
• Drive compliance with workplace standards, safety policies, and ISO accreditations.
• Support contract retention and ensure delivery aligns with client strategies and goals.
• Troubleshoot and resolve client or internal issues effectively and professionally.

• Lead, mentor, and develop a large, multi-disciplinary team across the UK.
• Drive a high-performance culture through coaching, succession planning, and structured development.
• Manage all HR-related matters including appraisals, recruitment, and performance management.

• Promote a positive health and safety culture across all contracts.
• Ensure environmental and CSR objectives are embedded in service delivery.
• Maintain compliance with all relevant legislation and internal policies.

• Oversee account P&L, balance sheet, and financial forecasting.
• Set and monitor growth targets, self-delivery goals, and cost-saving initiatives.
• Ensure accurate financial reporting and due diligence on customer billing.

• Support bids, site visits, and presentations for new business opportunities.
• Work closely with internal teams (e.g. H&S, HR, Service Desk) to ensure best practice is delivered.

About You

Qualifications:

• GCSEs in English and Maths (or equivalent)
• NEBOSH General Certificate or IOSH Directing Safely (essential)

Experience & Skills:

• 15+ years in senior leadership roles within IFM or multi-service operations
• Proven track record of managing large teams (50+), P&L ownership, and service delivery
• Strong commercial acumen and experience with mobilisation or transformation projects
• Excellent communication, negotiation, and stakeholder management skills
• Experience producing and presenting performance data and client reports
• Comfortable working in a fast-paced, client-facing environment with national travel

About The Company

Why Join Atlas?

Atlas Workplace Services is a leading provider of integrated workplace solutions. We’re committed to creating smarter, safer, and more sustainable environments for our clients. As part of our leadership team, you’ll help shape the future of workplace experiences across the UK.

Ready to lead with purpose and drive national success? Apply now and take your career to the next level with Atlas Workplace Services.