Multi-Product Claims Handler – Customer Care & Resolution

Tesco Insurance & Money Services; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading insurance company in Newcastle upon Tyne is looking for enthusiastic and customer-focused individuals to join as Claims Handlers. You will support customers with their home and motor insurance claims, providing guidance throughout the process from the first notification of loss to resolution. The role offers a starting salary of £25,000 to £26,000 depending on experience, plus benefits like wellbeing support and holiday time. Be part of a diverse team committed to improving customer services every day.

Benefits

Tesco Colleague Clubcard discount

Free 24/7 Virtual GP service

7.2 weeks' holiday

Enhanced maternity and paternity leave

Pension scheme matching up to 7.5%

Life assurance up to 5x salary

Qualifications

• 6 months of customer service experience preferred.
• Previous home product and claims handling experience desirable.

Responsibilities

• Gather and record accurate information to progress claims.
• Handle a variety of claims across motor and home insurance.
• Deliver high-quality customer service with empathy.

Skills

Strong communication

Customer service skills

Attention to detail

Ability to work independently

Teamwork

Job description

A leading insurance company in Newcastle upon Tyne is looking for enthusiastic and customer-focused individuals to join as Claims Handlers. You will support customers with their home and motor insurance claims, providing guidance throughout the process from the first notification of loss to resolution. The role offers a starting salary of £25,000 to £26,000 depending on experience, plus benefits like wellbeing support and holiday time. Be part of a diverse team committed to improving customer services every day.