Mobile Clinical Administrator | Lancashire & South Cumbria NHS Foundation Trust

Lancashire & South Cumbria NHS Foundation Trust; New Gate; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare provider in New Gate is seeking an experienced administrator to provide a comprehensive information service. The role involves reception and clinical admin cover, requiring strong customer care and organizational skills. Applicants should have essential administrative experience and the capacity to work efficiently as part of a team and independently. A standard DBS disclosure is required for this position.

Benefits

Flexible working options

Positive work/life balance

Qualifications

• Essential administration experience to provide a professional service to clinical teams.
• Experience of dealing with people and excellent interpersonal and customer care skills.
• Good organisational and communication skills.
• Ability to work as part of a team and on own initiative.

Responsibilities

• Be the first point of contact for the unit/department.
• Provide reception duties.
• Answer telephones and take messages.
• Respond to routine queries.
• Manage departmental mail.
• Type routine information on behalf of the manager.

Skills

Interpersonal skills

Customer care skills

Organisational skills

Communication skills

Job description

Overview

The post holder will provide a comprehensive administration and information service across the Central & West Network, coordinating their activities with other members of the Business Administration Team to ensure that an efficient and confidential service is provided. The post holder will be aligned to South Ribble Admin Hub based at Penwortham Health Centre and is required to work flexibly in response to the needs of the Locality's administrative service. They will be required to provide reception and clinical admin cover at Bamber Bridge Clinic, Buckshaw HC and South Ribble HC as directed by their administration line manager, to ensure continuity of a quality reception and admin service provision. One of the primary purposes of this role is to provide a comprehensive reception and administration service and therefore administration experience is essential in order to provide a professional service to the clinical teams. Experience of dealing with people is also essential, as are excellent interpersonal and customer care skills. It is essential that the post holder has good organisational and communication skills. The post holder will be required to work both as part of a team and on their own initiative. A standard DBS disclosure will be required for this post. Selection Process: This will include an Interview and skills test. PLEASE BE ADVISED THIS ROLE CANNOT BE SPONSORED.

Responsibilities

• Be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Provide reception duties.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Receive, allocate and despatch departmental mail (internal and external).
• Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the
• team, ensuring a high standard in accordance with Trust standards.
• Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters / information, text reminders, distributing to appropriate clinical team.
• Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary.
• Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals.

Requirements / Qualifications

• Essential administration experience to provide a professional service to clinical teams.
• Experience of dealing with people and excellent interpersonal and customer care skills.
• Good organisational and communication skills.
• Ability to work as part of a team and on own initiative.
• A standard DBS disclosure will be required for this post.
• Selection Process: Interview and skills test.
• Note: This role cannot be sponsored.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.