Miller Time Pub Server Supervisor

The Marcus Corporation; Lincoln; On-site; GBP 29,000 - 38,000; Full time

Job summary

A prominent hotel chain in Lincoln is seeking a Miller Time Pub Server Supervisor to manage dining room operations and supervise staff. Candidates should have strong customer service skills and prior supervisory experience. The role includes managing guest interactions, ensuring cleanliness, and supervising various dining positions. This position offers excellent benefits and opportunities for career growth.

Benefits

Free meal per shift

Discounts at Marriott worldwide locations

Free parking

Two for one movie theater coupons

Paid vacation days

Medical, dental, and vision insurance

Qualifications

• Ability to read the English language to comprehend guest requests.
• 1-2 years prior supervisory experience required.
• Knowledge of food and beverage preparation and service.

Responsibilities

• Supervise staff and dining room in manager’s absence.
• Interact positively with customers and resolve complaints.
• Maintain the cleanliness of Hotel Outlets and dining areas.

Skills

Customer service

Supervisory skills

Cash handling

Food and beverage knowledge

Education

High school diploma

Job description

Overview

Miller Time Pub Server Supervisor Full Time at the Lincoln Marriott Cornhusker Hotel. Create memorable experiences for our guests; we hire those who are at the top of their game and specialize in the details. Guests tell us they love to visit our property as a place to connect, celebrate and be inspired. Our teams deliver magic, day in and day out. Join a Nebraska landmark that is part of Marcus Hotels & Resorts and has served Lincoln for nearly 90 years.

What will you be doing?

• Ability to perform all dining room positions including server, expeditor/food runner, busser, and host and maintain a house bank. Must learn all menu items and the ability to understand the pairing of the beer with those menu items.
• Supervise staff and dining room in manager’s absence and assist with on-going training to ensure standards are being met.
• Interact positively with customers, promote Hotel Outlets and resolve problems to the satisfaction of involved parties.
• Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage service. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
• Maintain a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.
• Check and maintain proper setup and cleanliness of Hotel Outlets, front of the house, and heart of the house areas.
• Perform other duties and responsibilities as requested, e.g., special Guest and/or General Manager requests.

What you will bring to the role?

• Ability to read the English language, to fully comprehend guest requests, memos, and reservations.
• To supervise staff in a professional manner to ensure guest satisfaction using Miller Time Pub Grill, Marriott and Marcus standards.
• Ability to effectively deal with customer complaints in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing proactive solutions.
• High school diploma required and at least 1-2 years prior supervisory experience.
• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Ability to transport trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift, as needed.
• Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Cash handling and self-banking position, requires ability to maintain funds, and accurately count back change.

What is in it for you?

• Free well-balanced meal per shift
• Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
• Free parking
• Two for one movie theater coupons at Marcus Theatres
• Career growth opportunities with ability to transfer between properties
• Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.