Membership Experience Host

Everlast Gyms; Hartford; On-site; GBP 10,000 - 40,000; Full time

Job description

Responsibilities

• Welcoming members and guests, ensuring every interaction is positive and professional.


• Supporting membership sales and retention by providing excellent service and guidance.


• Driving secondary spend KPIs by promoting products and services available in-club.


• Maintaining a high standard of cleanliness and hygiene across the club.


• Acting as a competent key holder, opening and closing the club as required.


• Handling administrative duties, including use of the membership software system.


• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.


• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.


• Ensuring member feedback and complaints are handled professionally and escalated when needed.