Medical Secretary, Physician Practice

Care New England Health System; Warwick; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in England seeks a Medical Secretary to provide essential administrative support. The role includes managing correspondence, scheduling, and patient interactions while upholding confidentiality. Candidates must have a high school diploma and preferably possess electronic medical record experience. Strong communication skills and reliability are essential.

Qualifications

• Must possess a high school diploma or equivalent.
• One year of job-related experience is required.
• Prior experience with an electronic medical record system is strongly preferred.

Responsibilities

• Deliver high-quality secretarial support including typing, filing, and equipment maintenance.
• Coordinate clinician schedules and manage patient registrations.
• Serve as a point of contact via calls and arrange meetings.
• Maintain departmental tracking systems and generate reports.
• Ensure treatment room readiness and manage supplies.
• Collect patient payments and maintain financial documentation.
• Prepare and organize medical records according to standards.
• Facilitate clear communication through professional correspondence.
• Foster relationships with patients and internal departments.

Skills

Clerical support

Communication skills

Problem-solving

Time management

Patient confidentiality

Education

High school diploma or equivalent

Tools

EPIC

Cerner

IDX systems

Job description

Overview

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services.

Responsibilities

• Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained.
• Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information.
• Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings.
• Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff.
• Maintain accurate departmental tracking systems and generate cumulative reports as needed.
• Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations.
• Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation.
• Prepare and organize medical records according to provider specifications and documentation standards.
• Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision.
• Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication.
• Foster strong working relationships with patients, providers, vendors, and internal departments.
• Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards.
• Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude.
• Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities.

Requirements

• Must possess a high school diploma or equivalent.
• One year of job-related experience is required.
• Prior experience with an electronic medical record system is strongly preferred.

ADA Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.