Market Intelligence Manager

Bright Horizons; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A family support services company is seeking a Market Intelligence Manager to deliver actionable market insights that support strategic growth. This role involves monitoring trends, analyzing competitors, and collaborating with experts to enhance market understanding. With flexible working options and a commitment to values such as honesty and teamwork, this position offers an exciting opportunity for those looking to make a significant impact in the Work + Family services sector.

Benefits

Flexible working and holiday entitlements

40% discounted childcare

Discounts on retailers, grocery stores, and holidays

Wellbeing resources support

Qualifications

• 5+ years in market intelligence, competitive or business analysis.
• Strong B2B research background, ideally in professional services.
• Background in HR, benefits, or family services is a plus.

Responsibilities

• Conduct comprehensive analysis of market trends.
• Create regular market intelligence reports for leadership.
• Build and maintain a network of external subject matter experts.

Skills

Data analysis

Research skills

Power BI

Tableau

Market forecasting

Education

Bachelor’s in business, Economics, Market Research or related field

Master’s preferred

Tools

Highspot

Presentation tools

Job description

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Location: Remote with some travel to our offices in Northampton and London

Type: Full Time / 9,00am-5.30pm / Monday to Friday

Closing Date: 4th August 2025

Purpose of the Role

Market Intelligence Manager – Work + Family Division
Join our Business Intelligence team to lead market insights and competitive analysis that drive strategic growth. Reporting to the VP of Growth Enablement and Operations, you’ll deliver actionable intelligence to support client engagement and positioning of Bright Horizons’ Work + Family services. You’ll monitor trends, analyse competitors, track policy changes, and collaborate with experts to keep us ahead in market understanding.

What we can offer you

Our benefits include, but are not limited to:

Flexible working and holiday entitlements

40% discounted childcare

Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more

Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

We are driven by our HEART values (Honesty, Excellence, Accountability, Respect, and Teamwork). If your values align, you’d be a great fit to join one of our 300 nurseries across the UK. We’ve also been voted Great Place to Work every year since 2006 - as well achieving Great Place for Wellbeing, Women, and Development.

Did you know, Bright Horizons Foundation for Children charity has been established since 2005 supporting the lives of thousands of children and families in crisis, across almost 100 locations? Each Bright Horizons colleague is entitled to a paid volunteer day every year!

Responsible For:

Market Analysis & Trend Identification

Conduct comprehensive analysis of trends across our focus sectors that have potential business impact

Identify and evaluate emerging trends from adjacent sectors that could provide future growth opportunities

Develop and maintain sector-specific benchmark data to inform strategic positioning

Create regular market intelligence reports and presentations for leadership and client teams

Monitor and analyse competitor activities, strategies, and market positioning

Develop competitive intelligence frameworks to assess threats and opportunities

Provide strategic recommendations on how to position Bright Horizons' Work + Family services against competitors

Track competitor pricing, service offerings, and market messaging

Policy & Regulatory Monitoring

Track relevant government policy developments that could impact our clients and service utilisation

Analyse policy implications and provide recommendations to internal stakeholders

Maintain awareness of regulatory changes across our key markets and sectors

Collaborate with internal teams to assess policy impact on business operations

Content Management & Knowledge Sharing

Utilise and maintain Highspot as the primary content management system for market intelligence

Ensure all insights, reports, and analysis are easily accessible to relevant client teams

Maintain Highspot as the single source of truth for market intelligence content

Create and update content libraries to support sales and client engagement activities

Stakeholder Engagement & Network Building

Build and maintain a network of external subject matter experts across relevant industries

Establish relationships with key market analysts, researchers, and thought leaders

Collaborate with internal teams, such as marketing and research, to gather market feedback and insights

Facilitate knowledge sharing sessions and market briefings for internal stakeholders

Technical & Analytical Skills

Sharp data analysis and research skills

Skilled in Power BI, Tableau, and presentation tools

Solid grasp of stats and market modelling

Industry Know-How

Background in HR, benefits, or family services a plus

Knows the ins and outs of policy and regulation

Competitive intelligence savvy

Strong on trends and market forecasting

Education & Experience

Bachelor’s in business, Economics, Market Research, or related field (Master’s preferred)

5+ years in market intelligence, competitive or business analysis

Strong B2B research background, ideally in professional services or workplace solutions

Experience with CMS tools, preferably Highspot or similar

We look forward to receiving your application!