Maritime SaaS Customer Success Lead

Kaiko Systems; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A maritime technology company is seeking a Customer Success Manager to enhance client engagement and satisfaction. The role focuses on onboarding customers, ensuring operational value, and identifying upselling opportunities through data-driven insights. Ideal candidates have experience in B2B SaaS environments, excellent analytical skills, and the ability to foster strong relationships with stakeholders. This position offers flexible work arrangements, promoting a healthy work-life balance.

Benefits

27 days vacation plus bank holidays

Flexible and remote work options

Collaborative work environment

Qualifications

• Experience in customer success or account management.
• Proven track record in renewals and upselling.
• Strong analytical skills to interpret customer data.

Responsibilities

• Lead onboarding and customer engagement.
• Build strong relationships with customer stakeholders.
• Identify upsell opportunities through product usage.

Skills

Customer Success Management

Analytical skills

Stakeholder management

B2B SaaS experience

Commercial mindset

Job description

A maritime technology company is seeking a Customer Success Manager to enhance client engagement and satisfaction. The role focuses on onboarding customers, ensuring operational value, and identifying upselling opportunities through data-driven insights. Ideal candidates have experience in B2B SaaS environments, excellent analytical skills, and the ability to foster strong relationships with stakeholders. This position offers flexible work arrangements, promoting a healthy work-life balance.