Maps Reporting Specialist with Bengali

Cognizant; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global technology company is seeking a Maps Reporting Specialist fluent in English and Bengali for their London team. Responsibilities include providing customer support for map services, ensuring data quality, and collaborating with a global team. Ideal candidates should have technical support experience, strong research skills, and attention to detail. This role offers a hybrid work model and requires a minimum of 15 years of education.

Qualifications

• Fluent in English and the target language, both written and spoken.
• 2+ years of technical support experience required.
• Adaptable and able to learn new projects and processes.

Responsibilities

• Deliver exceptional customer support for the maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Oral & written communication skills

Fluent in English and Bengali

Customer service background

Attention to detail

Research skills

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

Contract Type - One Year Fixed Term Contract

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Bengali Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate profile

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.