Manager Operations Risk Management

American Express; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading global financial services company seeks a Manager for International Card Services Operational Risk. The role focuses on overseeing risk identification, assessment, and compliance, ensuring effective risk management practices across the business unit. The ideal candidate will have significant experience in risk management, strong analytical skills, and excellent communication abilities. This position offers a competitive salary and benefits, aligned with the company's commitment to employee well-being and professional development.

Benefits

Competitive base salary

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Qualifications

• Experience in risk management within a financial services context.
• Strong understanding of operational and regulatory risks.
• Detail-oriented and proactive with strong prioritization skills.

Responsibilities

• Support oversight of risk management practices in International Card Services.
• Analyze business processes to identify potential risks.
• Contribute to risk reporting for senior management.

Skills

Risk management knowledge

Excellent communication

Analytical skills

Relationship-building skills

Job description

About the Role

At American Express our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader and grow your career.

Here your voice and ideas matter. Your work makes an impact and together you will help us define the future of American Express.

The Global Risk & Compliance Organization is an independent risk management function led by the Chief Risk Officer with the objective of ensuring that American Express operates in a safe, sound and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments and monitors applicable risks. Colleagues at Global Risk & Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company and oversees risk ownership throughout business units, products and processes. The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies and procedures are robust, effective and align with regulatory requirements and best practices.

American Express International Card Services is a leading issuer and provider of consumer and commercial products and services across many countries around the world. The International Card Services team vision is to ensure each customer has access to flexible payment options, relevant rewards and the powerful backing of American Express.

The ORM Governance Organization is looking for a Manager International Card Services Operational Risk to join a diverse team of high‑performing individuals focused on the effective oversight of risk identification, assessment and mitigation across the Business Unit while maintaining alignment with the organization’s enterprise risk management framework.

Reporting directly to the Director of International Card Services Operational Risk, this role plays a critical part in assessing, monitoring and challenging the first line’s risk management practices. The ideal candidate will partner closely with first‑line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.

Responsibilities

• Support the independent oversight and challenge of first‑line risk identification, assessment and mitigation efforts (i.e. Risk & Control Self‑Assessment) within International Card Services to ensure alignment with enterprise risk standards
• Analyze business processes and activities to identify potential risks, control gaps and emerging risks
• Support the development and refinement of risk policies, standards and procedures
• Assist in applying the enterprise risk management framework across International Card Services
• Support International Card Services in embedding risk management practices into daily operations and decision‑making
• Support the tracking and analysis of key risk indicators (KRIs) providing insights into risk trends and areas requiring attention
• Contribute to risk reporting efforts preparing materials for senior management risk committees and regulatory engagements
• Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements
• Conduct risk assessments, scenario analyses and deep dives to evaluate the effectiveness of existing controls
• Act as a key risk partner to the first line providing guidance on risk identification, control enhancements and remediation efforts
• Monitor risk‑related issues ensuring they are appropriately addressed
• Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders

Preferred Qualifications

• Experience in risk management preferably within a second‑line function in financial services and knowledge of critical risk management lifecycle activities
• Knowledge of risk management frameworks, regulatory environments and industry best practices
• Proven ability to assess and challenge first‑line risk practices independently
• Excellent communication and relationship‑building skills with the ability to translate complex risk concepts into actionable insights
• Ability to build productive partnerships and influence stakeholders across the organization
• Strong understanding of operational and regulatory risks
• Proficiency in risk management tools, data analysis and reporting systems
• Advanced analytical and problem‑solving capabilities with a focus on actionable insights
• Detail‑oriented and proactive with strong prioritization skills in a dynamic environment
• High ethical standards and a commitment to integrity and accountability
• Knowledge of consumer and commercial bank/payment products

Non‑considerations for Sponsorship

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Required Experience

Manager

Key Skills

• Children Activity
• Graphic Designing
• Information Technology
• FX
• Airlines
• Asic

Employment Type

Full‑Time

Experience

Years

Vacancy

1

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.