Manager, Marketing & eCommerce

Hilton; Watford; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading global hospitality company in Watford seeks a Marketing and eCommerce Consulting Manager to optimise the online presence of its hotels across EMEA. The role involves supporting hotels to improve their digital performance through data-driven strategies, ensuring optimal customer journeys on Hilton platforms, and collaborating with stakeholders. Ideal candidates will have solid eCommerce experience, strong problem-solving skills, and be proficient in relevant technologies.

Responsibilities

• Ensure Hilton.com property pages are optimised for success.
• Support new hotels with dedicated stakeholder management.
• Respond to queries using data insights to enhance online presence.
• Identify opportunities to scale successful solutions across EMEA.
• Monitor new opportunities that improve conversion rates.
• Evaluate new technologies that enhance hotel communication.

Skills

Excellent problem-solving skills

Critical thinking and analytical ability

Customer service orientation

Strong communication skills

Time management skills

Sound ecommerce/digital marketing experience

Supervisory or project management experience

Proficient in Microsoft Office Suite

Tools

Salesforce

PowerBi

Excel Data Models

Microstrategy

Job description

Overview

As Marketing and eCommerce Consulting Manager, you will empower Hilton hotels across EMEA to optimise their online presence and channel performance through data-driven strategies. Your role will centre on eCommerce best practices, supporting the drive towards a best-in-class digital shop window for our portfolio of hotels.

You will support hotels in driving their online performance, collaborating closely with key commercial partners and stakeholders, and the broader Marketing and Loyalty teams. A key part of your remit will be to surface and activate marketing and eCommerce opportunities – across both Hilton direct channels and third-party platforms – that drive measurable bookings growth.

As a champion of hotel-level eCommerce, you will enable property teams with website recommendations, content gap analyses, online customer journey and communicating key web development roadmaps that support the drive to hotel success. An ability to connect data sources, interpret insights, and guide strategic decisions will be instrumental in elevating hotel visibility and conversion.

What will I be doing?

The Manager will support and report into the Senior Manager and is responsible for digital optimisation within the Marketing & eCommerce Consulting team, which support and drive digital bookings on Hilton brand platforms in the EMEA.

• Hotel eCommerce
  • Ensure our Hilton.com property pages are fully optimised to drive success, delivering the best possible online customer journey.
  • Contribute to the digital ramp up of our key newly opened hotels in region with dedicated hotel stakeholder management and commercial support.
  • Respond to commercial queries from hotels and internal teams, using data insights and enterprise tools to guide strategic decisions and improve online presence.
  • Identify opportunities to scale successful hotel-level solutions across the wider EMEA portfolio and Hilton.com ecosystem, enhancing regional performance through data-driven strategies.
  • Introduce and monitor new opportunities that improve conversion on Hilton-owned channels and share best practices to maximise impact.
  • Evaluate and consult on new technologies that enhance communication with hotels whilst supporting a self-serve model for hotel education and enablement.
  • Contribute to enterprise-wide initiatives by participating in ideation sessions and feeding performance insights into broader value workstreams.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• Excellent problem-solving skills and judgement capability
• Ability to think critically and analytically
• Business customer service focused individual
• Strong communication and presentation skills
• Excellent time management skills
• Sound ecommerce/digital marketing experience
• Supervisory or project management experience
• Proficient in Microsoft Office Suite

Preferred system experience

• Previous experience with Salesforce
• Previous experience with PowerBi
• Previous experience with Excel Data Models
• Previous experience with Microstrategy

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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