M&E Sales Coordinator

Village Hotels; City of Edinburgh; On-site; GBP 20,000 - 28,000; Full time

Job summary

A hospitality company is seeking a Meeting & Event Sales Coordinator to manage event details, provide outstanding service, and drive sales. The ideal candidate is imaginative with strong sales and customer service skills, capable of delivering consistent standards in a vibrant team environment. This role offers amazing perks such as health benefits, discounts, and flexible working hours.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development

Flexible working hours

Employee Assistance Programme

Qualifications

• Imaginative and able to identify new business opportunities.
• Good eye for detail for contracts and quotes.
• Ability to promote services and conduct show rounds.

Responsibilities

• Handle enquiries and manage billing for events.
• Sell V Works co-working spaces and convert enquiries.
• Provide fantastic service to customers.
• Work with the team to maintain consistent standards.

Skills

Attention to detail

Salesmanship

Teamwork

Customer service

Job description

Overview

As our Meeting & Event Sales Coordinator, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. Your focus will be primarily on our Meetings, Events and Groups business, dealing with a wide variety of clients from handling enquiries, finalising details of their events through to billing and accurate record keeping.

In some of our hotels, we have launched V Works… our co-working business centre. Can you sell the dream of a collaborative working space? You will wow our customers with fantastic service and grow our customer base by identifying new leads and converting enquiries to members. With a great personality and a passion for sales, you will always offer great options for guests whilst ensuring profitability for the hotel.

You should be highly attentive and be capable of delivering consistent standards. You should have a can-do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Responsibilities

• Handle enquiries, finalise event details and manage billing and accurate record keeping for Meetings, Events and Groups.
• Sell the V Works co-working spaces by identifying new leads and converting enquiries to members.
• Provide fantastic service to wow customers and offer options that balance guest needs with hotel profitability.
• Work as part of a team to deliver consistent standards and support where needed.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform and diverse training across hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits and monthly well-being programmes for all employees.
• Mental Health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme with support and counselling.
• Flexible working hours and a fun, supportive, inclusive work environment with regular team events.
• Reward and Recognition Incentive schemes and anniversary rewards for service milestones.
• Electric car salary sacrifice scheme and birthday time off.
• Discounted Health Cash plan and Sick pay Insurance.
• BIG People Days to celebrate, reward and recognise employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.
• T&C’s apply based on your contract.

What we need from you

• Be imaginative, identify new business and be aware of local developments and competitors.
• A good eye for detail, ensuring contracts and quotes are issued correctly.
• Ability to understand guests needs, conduct show rounds and promote all the services we have to offer.
• Demonstrate strong commercial acumen ensuring that staffing levels are appropriate to drive conversion.