Luxury Menswear Key Holder - Client Experience & Ops

CVUK; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury menswear retailer in Chelsea is seeking a confident Key Holder to oversee store operations and ensure exceptional customer service. This role is perfect for someone with prior luxury retail experience who is passionate about tailoring and fashion. Responsibilities include managing store security, mentoring staff, and delivering personalized client experiences. Flexible availability is required.

Qualifications

• Previous experience in luxury or premium retail (menswear preferred).
• Strong understanding of tailoring and fashion trends.
• Reliable, detail-oriented, and able to work independently.

Responsibilities

• Open and close the store following security protocols.
• Deliver exceptional service and personalized styling advice.
• Support sales targets through proactive clienteling and upselling.

Skills

Client service orientation

Attention to detail

Flexibility in scheduling

Strong interpersonal skills

Job description

A luxury menswear retailer in Chelsea is seeking a confident Key Holder to oversee store operations and ensure exceptional customer service. This role is perfect for someone with prior luxury retail experience who is passionate about tailoring and fashion. Responsibilities include managing store security, mentoring staff, and delivering personalized client experiences. Flexible availability is required.