Luxury Guest Relations Specialist

FWP- Front Office; Borough of Runnymede; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in the UK is looking for a Guest Relations Executive to provide exceptional service to guests, including VIPs. You will be the main point of contact, ensuring each guest's stay exceeds expectations while creating memorable experiences. Ideal candidates will have strong communication skills and may benefit from previous 5-star hotel experience. This role offers growth opportunities within the company as they expand.

Benefits

28 days holiday

Free meals on duty

Uniform dry cleaned

Complimentary parking

Discounted rates at hotels

Employee discounts

Life assurance scheme

Qualifications

• 5-star hotel experience in a similar role is an advantage.
• High standard of written and spoken English.
• Dedication to creating memorable experiences.

Responsibilities

• Welcome VIPs and provide exceptional service.
• Act as the main point of contact for guests.
• Address inquiries and ensure guest satisfaction.

Skills

Exceptional customer service

Excellent communication skills

Positive and proactive manner

Approachable personality

Job description

A luxury hotel in the UK is looking for a Guest Relations Executive to provide exceptional service to guests, including VIPs. You will be the main point of contact, ensuring each guest's stay exceeds expectations while creating memorable experiences. Ideal candidates will have strong communication skills and may benefit from previous 5-star hotel experience. This role offers growth opportunities within the company as they expand.