Luxury Client Advisor & Brand Concierge

MCQUEEN; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned luxury fashion brand is seeking a passionate Client Advisor for its store in Harrods, guiding clients through a exceptional luxury shopping experience. The role requires a strong ability to meet sales targets, build lasting relationships, and a deep understanding of the fashion industry. The ideal candidate will possess excellent communication skills and a client-centric approach, contributing to the store's success while upholding the brand's prestigious values.

Qualifications

• Proven experience in fashion retail or customer service-related roles.
• Strong ability to drive individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends.

Responsibilities

• Provide exceptional client experience by assisting clients with their needs.
• Proactively seek cross-selling opportunities across product categories.
• Maintain client relationships to strengthen loyalty through personalized service.
• Participate in clienteling initiatives to foster client loyalty.
• Engage clients on fashion trends and market developments.

Skills

Customer service experience

Strong communication skills

Sales skills

Team player mentality

Fashion knowledge

Tools

CRM software

Digital retail tools

Job description

A renowned luxury fashion brand is seeking a passionate Client Advisor for its store in Harrods, guiding clients through a exceptional luxury shopping experience. The role requires a strong ability to meet sales targets, build lasting relationships, and a deep understanding of the fashion industry. The ideal candidate will possess excellent communication skills and a client-centric approach, contributing to the store's success while upholding the brand's prestigious values.