Loss Prevention officer

Victoria's Secret; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading lingerie retailer in Manchester is seeking a Loss Prevention officer to safeguard people, products, and property. This role requires building relationships with the police and training staff on security practices. You will be the voice of reason, using security tools to monitor for theft while maintaining a positive team environment. The ideal candidate enjoys working in a fast-paced setting and is committed to customer engagement and safety. Training is provided, with diverse benefits offered.

Benefits

25% employee discount

Exclusive deals from over 3,500 retailers

Incentives and competitions

Free health and wellbeing services

Learning and development opportunities

Pension contributions and life assurance

Qualifications

• Customer-focused with a strong engagement style.
• Ability to train and support staff on Loss Prevention disciplines.
• Proactive in communicating and fostering relationships.

Responsibilities

• Manage store security solutions and handle theft cases.
• Develop relationships with local police for crime reduction.
• Utilize security equipment to deter and detect criminal activity.

Skills

Interpersonal skills

Problem-solving

Multitasking

Communication skills

Calm under pressure

Job description

As a Loss Prevention officer here at Victoria’s Secret you’ll play a key part in the team, focusing on protecting people, product and property. Through liaising with the Senior Leadership team in store and your Line Manager you will own the Loss Prevention process in store and help map out its future, with the people and product at the core.

Responsibilities

• Open eyes and ears – Responsible for all store security solutions, supporting with internal investigations and handling theft cases with professionalism and discretion.
• Relationship Management – You’ll develop and maintain great relationships with local police, assisting in the implementation of local crime reduction partnerships.
• Tools for the trade – You will use all available security equipment and information to support the store by deterring, detecting and controlling any potential criminal activity through monitoring and identifying theft.
• Train and engage – You will train new and even existing staff members in areas of Loss Prevention disciplines and engage with the Senior Leadership teams in store to keep Company Prevention Standards adhered to.
• Sharing to inform – Keeping store teams and LPO team connected and informed of all Security policies and initiatives.
• The voice of reason – You have the ability to remain calm and collected, no matter what is going on around you. People know you as communicative, respectful and proactive.
• Safety doesn’t hurt – You deliver an effective visual deterrent in store, knowing, preempting and checking high risk areas, dealing with safety and security incidents.
• Team Player – You are flexible, supportive and contribute to a positive working environment for all team members.
• Fast for the win – You find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem‑solve and collaborate with others to get things done.
• Collaborate with purpose – You engage with purpose, collaborating with and developing with your peers.
• Customer focused – You keep the customer in mind with all activity, engaging where necessary.
• You may or may not have previous experience within a retail environment, which while is preferred it is not essential as full training will be given.

We are the specialist retailer of fashion‑inspired signature lingerie, sleepwear, athleisure and swimwear, as well as award‑winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity.

About the Team

Being part of a great brand isn’t the only thing we have on offer, you’ll also get access to:

• 25% off a huge selection of Victoria’s Secret, Next, Gap in store
• Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway
• Incentives and competitions with amazing prizes that run all year round
• Access to free financial, health and wellbeing services including 24/7 digital GP
• Learning and development opportunities and support with upskilling core skills through on‑the‑job training
• Core benefits such as pension contributions and life assurance