Logistics Specialist

Biocair Customs Brokerage LLC; Cambridge; On-site; GBP 28,000 - 31,000; Full time

Job summary

A logistics and customs services firm in Cambridge is seeking a Key Accounts Logistics Specialist to manage communications and ensure accurate shipment processing for global accounts. Candidates should possess strong customer service experience and attention to detail. This full-time role offers a salary ranging from £28,000 to £31,000 with a comprehensive benefits package including a pension scheme and private medical insurance.

Benefits

Discretionary Annual Bonus Scheme

Generous non-contributory pension

25 days holiday with buy/sell option

Birthday Leave

Life Assurance

Group Income Protection

Private Medical Insurance

Wellness Programme

Qualifications

• Experience in a professional office environment.
• Willingness to go the extra mile.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage shipment data accuracy and entry.
• Adhere to shipping rules and regulations.
• Communicate shipment status and manage exceptions.
• Coordinate details with internal teams and third-party vendors.
• Document shipment deviations and transparency in costs.

Skills

Customer service experience

Attention to detail

Logistics and freight forwarding knowledge

Ability to prioritize tasks

Intermediate MS Office proficiency

Education

Educational background in Science

Job description

Overview

The Key Accounts Team is pivotal in building strong relationships with key accounts and sector customers. This role involves addressing enquiries, providing support, and ensuring customer needs are effectively communicated across the Customer Logistics Teams. You will collaborate closely with internal teams to develop efficient shipment solutions, ensuring a seamless handover to logistics for flawless execution.

The Key Accounts Logistics Specialist will manage communications between internal stakeholders and the customer, one of our top global accounts, and draw on their experience in freight forwarding to ensure that data received from Biocair’s customer portal Biocair Connect is accurate, and properly utilized in the Solution Design process. This will include shipment routing, commodity classification, packaging selection, customs value, harmonized tariff codes, and dangerous goods classifications.

Responsibilities

• Enter fully and accurately shipment data received from Biocair’s customer portal and from email requests into the transportation management system, ensuring that the following aspects of shipment design are fit for purpose.
• Adherence to shipping rules and regulations set internally and externally initiates shipment and handoff to Import Team, Export Team, or Control Tower Team.
• Monitor shipment status and regularly notify customer of shipment milestones, highlighting exceptions, schedule changes, or delays immediately.
• Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits.
• Record details regarding shipment deviations and supplier non-conformance in transport management system.
• Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation.

Key competencies

• Exceptional proven previous Customer Service experience gained in a professional office style environment.
• A willingness to go the "extra mile".
• Excellent attention to detail.
• Ability to take accountability and work with minimal supervision under pressure, in a fast moving environment with tight deadlines.
• Ability to prioritise tasks and manage changing shipment deadlines.
• Intermediate proficiency in MS Office Suite: Outlook, Word, Teams.
• Experience in logistics and freight forwarding industry is highly desirable.
• An educational background in Science is highly desirable.

In return we offer

• Between £28,000 and £31,000 per annum depending on experience
• Discretionary Annual Bonus Scheme
• A generous non-contributory pension
• 25 days holiday and the option to buy/sell 5 days
• Birthday Leave
• Life Assurance
• Group Income Protection
• Private Medical Insurance
• Wellness Programme

Please note this is a full time role, Cambridge office (CB22 3EG) on-site Monday to Friday 08:30 to 17:30.

This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.