Logistics Helpdesk Administrator

Experis; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics firm is seeking an experienced Logistics Helpdesk Specialist for a 6-month contract in Hatfield. The role involves managing communications, order management, and problem resolution within various teams. Candidates must possess current Government SC Clearance and demonstrate strong prioritisation and multi-tasking skills. This is a fast-paced environment where proactive individuals thrive. Ensure smooth operations while being the vital link across teams.

Qualifications

• Must have current Government SC Clearance.
• Experience in logistics or similar fields is beneficial.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle communications for Inside Sales, Projects, and Delivery Management teams.
• Accurately update orders within the WMCS system.
• Obtain Proof of Deliveries and resolve suspended orders.
• Progress logistical claims and manage relationships with couriers.
• Oversee the returns processing cycle.

Skills

Confident communicator

Adept at prioritising

Effective multi-tasker

Ability to learn quickly

Proactive approach

Job description

Kick‑start Your Career in Logistics: Helpdesk Specialist

Are you a highly organised and resilient professional looking for a fast‑paced role at the heart of a major operation? We are searching for an exceptional Logistics Helpdesk Specialist to join our client’s team on a 6‑month contract.

The Opportunity: What You’ll Be Doing

As the Logistics Helpdesk Specialist, you will be the vital link across multiple teams, ensuring the smooth movement of goods and information. Your core responsibilities will include:

• Operational Hub: Handling core communications (emails, tasks, Teams calls) for Inside Sales, Projects, and Delivery Management teams.
• Order Management: Accurately amending and updating orders within the WMCS system.
• Supply Chain Control: Obtaining Proof of Deliveries (PODs) and resolving suspended orders in WMCS.
• Problem Resolution: Progressing logistical claims swiftly and arranging necessary carriage forwards.
• Customer & Courier Liaison: Managing relationships with couriers, securing quotations, tracking deliveries, and overseeing invoice checks/queries.
• Returns Processing: Managing the end‑to‑end returns cycle, including customer collection, obtaining supplier RMAs, and processing credits via SAP.
• Specialist Orders: Processing Buy & Store orders in WMCS.
• International Trade (Cover): Providing essential cover for creating commercial invoice paperwork for international shipments.

What We’re Looking For in You

This is a busy and reactive environment, and we need someone who can hit the ground running.

• Essential Skills: You must be a confident communicator, adept at prioritising, and an effective multi‑tasker. The ability to maintain a positive and proactive approach, even when faced with complex challenges, is key.
• Mindset: More important than direct experience is your ability to learn quickly, demonstrate confidence, and take full ownership of every task.
• Clearance: You must hold current Government SC Clearance to be considered for this role.

The Details

• Rate: 18.50/hr (Inside IR35 via Umbrella)
• Contract: 6 Months
• Hours: Monday – Friday, 9:00 AM – 5:30 PM
• Location: Hatfield

If you are ready to use your organisational power to support critical projects and want to take ownership in a dynamic setting, we want to hear from you.