Lloyds Banking Group - Customer Support - Dudley

lloyds banking group; Oxford; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading banking institution in the UK is seeking a Customer Support colleague for a full-time role, based in various branches or remote. The ideal candidate should enjoy assisting customers, demonstrate strong interpersonal skills, and be eager to grow within the organization. Benefits include a competitive salary, pension contribution, private medical insurance, and opportunities for professional development.

Benefits

Up to 15% pension contribution

Annual performance-related bonus

Private medical with BUPA

Lifestyle discounts

Generous parental leave policies

Qualifications

• No previous financial services experience required.
• Ability to quickly build relationships with customers.
• Passion for helping customers and resolving queries.

Responsibilities

• Help customers by providing service across channels.
• Deliver a positive customer experience.
• Support colleagues to meet customer needs.

Skills

Interpersonal skills

Customer empathy

Relationship building

Team collaboration

Job description

Overview

End Date Friday 19 September 2025

Salary Range £25,000 - £25,200

Flexible Working Options Flexibility in when hours are worked

Job Description Summary A full-time branch-based opportunity working 35 hours per week.

Job Title Customer Support

Locations Dudley, West Bromwich and Blackheath. Working across our Lloyds and Halifax branches within a reasonable distance.

Hours 35 hours a week, including Saturdays

Working Pattern Full-time

About this opportunity You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities. You may be based in a branch helping customers in person, or working from home, assisting customers via phone, social media, web-chat and remote video support.

Responsibilities

As a Customer Support colleague you’ll help customers by providing service across channels and locations, aiming to deliver a positive customer experience, and supporting colleagues to meet customer needs.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning accreditations. The pathway provides clear steps for growth and the opportunity to progress through skill levels.

Begin with a solid foundation in Community Banking and work toward handling more complex customer needs, with potential career progression and rewards as you develop your skills.

About us

From building a sustainable business to creating a place where people love to work, we aim to push boundaries and make change happen. We grow with purpose and welcome diverse talent.

What you’ll need

• Crucially, you're a people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience
• The passion to put yourself in the customers' shoes, show empathy, and resolve queries with care and integrity
• The commitment to deliver on promises and go above and beyond for customers
• A genuine teammate who collaborates with colleagues to meet customers' needs
• If located in a hybrid location, you will need to meet homeworking criteria (e.g., quiet room at home, stable internet)

About working for us

We are inclusive and celebrate diversity. We welcome applications from under-represented groups. We are disability confident and will provide reasonable adjustments to recruitment processes on request.

We offer a wide-ranging benefits package, including: up to 15% pension contribution, annual performance-related bonus, private medical with BUPA, share schemes, lifestyle discounts, 22 days’ holiday (increases with service), bank holidays, wellbeing initiatives and generous parental leave policies. Salaries are reviewed annually on 1 April.

Apply

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today. Roles may close early if a high level of interest is received.

About Lloyds Banking Group

We’re driven by a clear purpose: to help Britain prosper. Our colleagues shape the financial services of the future and have opportunities to learn and grow. We keep your data safe and will only request confidential information after an interview or offer is made, with explanations provided. We’re committed to a values-led culture and an inclusive workplace where everyone can make a real difference.