Live Operations Specialist

0075 eBay (UK) Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global ecommerce leader in London is seeking a Live Operations Specialist to support sellers on eBay Live, enhancing seller interaction and resolving issues. This role requires strong operational experience and communication skills, aimed at improving seller experiences. The ideal candidate will possess 3+ years in tech operations and be proactive in supporting the seller community.

Qualifications

• 3+ years of experience in tech operations, preferably in a commerce marketplace.
• Experience in creating and implementing operational processes.
• Demonstrated empathy towards customer experiences.

Responsibilities

• Serve as a key point of contact for seller-related issues.
• Collaborate with teams to identify and monitor seller-impacting issues.
• Gather seller feedback to identify pain points and drive improvements.

Skills

Strong operational experience

Strong communication skills

Problem-solving skills

Organizational skills

Ability to multi-task

Job description

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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.

We are seeking a Live Operations Specialist to support sellers across UK & Germany to provide issue resolution and support sellers streaming confidently on eBay Live. They will support the PMO to provide operational improvements and implement materials to help sellers navigate the platform confidently.

What You Will Accomplish:

Serve as a key point of contact for seller-related issues, demonstrating deep empathy and a strong understanding of the seller experience in both the UK and DE markets.

Collaborate closely with Customer Support and Product teams across regions to identify, report, and monitor seller-impacting issues.

Ensure timely communication with sellers by documenting, tracking, and providing updates on issue resolution progress.

Proactively gather seller feedback to identify recurring pain points and help drive meaningful product improvements.

External Communications to Sellers

Support and scale seller communications for eBay Live events, ensuring alignment with existing protocols and best practices.

Help automate communication workflows as the initiative grows, ensuring a seamless experience for participating sellers.

Operations Playbook & Automationa

Design and implement streamlined operational processes to support eBay’s livestream commerce initiatives.

Translate seller insights into actionable training materials and support resources to empower sellers using the platform.

Strengthen operational trust and safety on live streams by developing clear guidelines and processes in collaboration with PMO, Legal, Analytics, Product, and Operations teams.

Monitor livestream activity for potential abuse, fraud, or violations; investigate reported incidents and enforce appropriate actions following approved procedures.

What you will bring:

Strong experience in tech operations, preferably at a commerce marketplace or in live selling formats

Prior experience in creating and implementing operations processes with high customer empathy

Strong communication, and problem-solving skills.

Strong organisational skills

Strong ability to multi
task and a bias for action

At least 3+ years of experience

German speaking is not a requirement

Travel required on occasion

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.