Lettings Negotiator

Fawkes & Reece; Manchester; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading property developer in Manchester is seeking a Lettings Negotiator to join their lettings team. The successful candidate will focus on delivering excellent customer experience across various platforms including phone, email, and in-person interactions. Key responsibilities include handling inquiries about properties, ensuring accurate record-keeping, and providing marketing information to registered applicants. Strong communication skills and a customer-focused approach are essential for this role.

Qualifications

• Experience in property management or lettings preferred.
• Strong communication skills for effective customer interaction.
• Ability to record customer information accurately.

Responsibilities

• Deliver outstanding service while building customer relationships.
• Handle inbound calls and emails regarding unit reservations.
• Follow up on enquiries to maximize reservation potential.

Job description

Lettings Negotiator:

A privately owned but well established property developer who focus on the Build-to-Rent sector are looking to appoint a Lettings Negotiator to support the lettings team with their portfolio across the UK.

Working closely with the Property Manager you will be responsible for delivering a fantastic customer experience over the telephone, by email and in person. You will be acting on enquiries in respect of properties across the portfolio and will be dealing with developments and properties in the leasing up phase, and when properties become available at the end of the lease period.

Duties and Responsibilities:

• Deliver an outstanding service, building and maintaining great relationships.
• Ensure customer information is recorded accurately with the software system.
• Ensure registered applicants receive marketing information regularly.
• Act on inbound calls and emails, ensuring you advise on what units are available for reservation and where possible secure a reservation 'off plan'.
• Follow up on enquiries that have been made to maximise that potential enquiry.
• Ensure applicants meet the referencing criteria before reservation.
• Ensure where possible properties are reserved before they become vacant.
• Contribute ideas that you believe would benefit the lettings function and will positively contribute to the deliver...