Lead User Researcher

NHS; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A health service organization in Cardiff is seeking a Lead User Researcher to plan and lead user research activities. The role focuses on supporting digital products and services in the health sector, ensuring that user needs are prioritized. Candidates should have a Master's level education and experience in user research. This position allows for hybrid working arrangements.

Qualifications

• Experience in a user researcher role, planning and leading diverse user research activities.
• Ability to adapt communication style for different communities and cultures.
• Proficient at aligning user research activities with service propositions.

Responsibilities

• Lead and align user research activities within the designated business area.
• Ensure a user-centred, evidence-based approach to service design.
• Design and conduct inclusive user research activities, including usability testing.

Skills

User research expertise

Communication skills

Interpersonal skills

Attention to detail

Education

Master's level or equivalent qualification

Job description

Overview

Lead User Researcher role in the User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate. You will specialise in planning and leading user research activities in larger teams and on more complex services, planning, designing and carrying out research with users to help teams understand users and ensure services are accessible and work well. You will put users' needs at the heart of your work and make interactions with our products and services as simple as possible. English and/or Welsh speakers are equally welcome to apply.

Responsibilities

• lead and align user research activities and set the strategic direction for research in your business area
• provide user research expertise and consultancy to your business area, with hands-on support as required
• ensure teams take a user-centred, evidence-based approach to service design and delivery
• develop and assure good user research practice across your business area
• take a leading role in the User Centred Design community of practice
• design and implement inclusive user research activities, including running usability testing sessions

Qualifications and Experience

• Educated to Masters level or equivalent qualification / experience
• Evidence of continuous professional development
• Experience in a user researcher role at a similar level, planning and leading a wide range of user research activities on complex services
• Proficient at aligning user research activities with wider plans to inform a service proposition
• Attention to detail to apply quality standards to all tasks and ensure deliverables are accurate and complete
• Communication skills as an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences
• Interpersonal skills to establish relationships and maintain contacts with people from a variety of backgrounds and disciplines

Additional Skills and Attributes

• Information acquisition to identify gaps in information and devise solutions
• Ability to work in a collaborative environment and contribute to an open culture

Other Requirements

• Disclosure and Barring Service (DBS) check: This post is subject to the Rehabilitation of Offenders Act and requires a DBS check.
• Certificate of Sponsorship: Applications from job seekers who require Skilled worker sponsorship to work in the UK will be considered.

Employer: Digital Health and Care Wales
Address: Hybrid working / Ty Glan yr Afon, 21 Cowbridge Road, Cardiff, CF11 9AD
Website: nwis.nhs.wales