l'Oréal Luxe Multi-Brand Team Leader, Boots Pontyclun (37.5 Hours)

L'OREAL GROUP; Llantrisant; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading beauty company in Llantrisant is seeking a Team Leader for L'Oréal Luxe. This role requires you to develop your store team, delivering exceptional customer experiences, and exceeding sales targets. You must be passionate about beauty and retail, with leadership abilities to coach and develop your team. Competitive salary, generous time off, and exclusive product perks are part of the offer.

Benefits

Competitive Compensation

Exclusive Product Perks

Generous Time Off

Health and Wellness Benefits

Referral Bonus Program

Sustainability Initiatives

Qualifications

• Experience in leading retail teams to achieve sales targets.
• Ability to coach and develop team members.
• Strong operational and organizational skills.

Responsibilities

• Lead a high-performance team to deliver exceptional customer service.
• Develop retail plans and execute strategies to exceed sales targets.
• Build relationships with stakeholders and drive client loyalty.

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

Overview

ONE LUXE TEAM LEADER — L'Oréal Luxe. L'Oréal Group is a world-leading beauty company focused on passion, innovation, and excellence. We redefine the beauty industry with iconic brands and strive to deliver exceptional consumer experiences. As the primary ambassador of L'Oréal Luxe in-store, you will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store.

You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You will coach and develop your team to drive a high-performance, service-driven culture and monitor store performance to ensure the portfolio surpasses targets and grows ahead of the market. You will build strong relationships with key stakeholders, such as store and department managers.

Responsibilities

• Lead a World Class Customer Experience
  • Deliver a world class Luxury Service Experience: through coaching and feedback, ensure the team delivers exceptional customer service across all brands and touchpoints in the store.
  • Embody Brand Excellence: act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
  • Product Expertise and Storytelling: demonstrate products confidently, immerse customers in the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs across categories and beauty tech offerings.
  • Foster Omni Experiences: inform customers about upcoming in-store events, promotions, and brand activations; represent L’Oréal Luxe on internal and external social platforms in line with company guidelines.
• Driving Retail Performance
  • Exceeding Sales Targets: develop and execute retail plans to achieve and surpass store targets and KPIs, identify risks and opportunities, and drive sustainable growth.
  • Creating Engaging Events: develop and implement a dynamic annual calendar of events and brand activations to create memorable experiences and drive growth for the store portfolio.
  • Driving Innovation and New Business: generate ideas and implement strategies to drive new business growth, leveraging product launches and brand anniversaries for impact.
  • Cultivating Client Loyalty: build and maintain a loyal VIP customer base and drive repeat business.
• People Management and Development
  • Talent Acquisition: lead recruitment for Beauty Advisors to build a high-performing team.
  • Team Onboarding and Training: oversee onboarding and provide comprehensive training on the L’Oréal Luxe portfolio; drive continuous development to maximize performance.
  • Performance Monitoring and Feedback: provide coaching and feedback on productivity, service levels, product knowledge, and selling skills; recognize achievements and identify improvements.
  • Performance Management: track team performance and implement strategies to address underperformance.
  • Employee Relations: address and resolve HR issues to maintain a positive work environment.
• Operational Excellence
  • Maintaining Counter Standards: implement Brand VM guidelines and uphold luxury retail standards, hygiene, and organized counter environments.
  • Teamwork and Training: participate in team efforts and complete required training to maintain knowledge and brand expertise.
  • Administrative Responsibilities: complete daily and weekly administrative tasks using designated platforms (Tamigo/One Retail).
  • Stock & Operations: maintain adequate stock levels, manage top-performing SKUs, testers, and PLV.

Deliverables/Outcomes

• Achievement of Retail Targets
• Engaged High Performance Team
• Exceptional Consumer Experience
• Development of Team

Key Skills

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Key Stakeholders

• Retail Area Manager
• Education/Training
• Store/Department Manager
• BA Experience

Benefits and Rewards

Be Rewarded, Be Valued, Be L’Oréal. Join L’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being.

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Access products from over 35 L’Oréal brands at the exclusive staff shop.
• Generous Time Off: 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Discounted dental insurance and access to resources for mental health and financial well-being.
• Referral Bonus Program: Earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Contribute to sustainability efforts through L’Oréal for the Future initiatives.

At L’Oréal, we maintain a diverse, equitable, and inclusive environment. We are committed to inclusive employment practices and welcome difference in backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond.