Junior IT Analyst

Airport Retail Enterprises (UK) Limited; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading airport services company is seeking a motivated Junior IT Analyst to support day-to-day IT operations. This remote-first role involves providing IT support, managing infrastructure, and assisting with projects. The ideal candidate has strong Windows skills and 1-2 years of experience in IT support. Join a team that values growth, respect, and innovation.

Benefits

NEST pension

Free meals while on duty

Health & wellbeing cash plan

Employee Assistance Programme

28 days annual leave, increasing up to 32 days

Staff referral bonus scheme

Qualifications

• 1-2 years' IT support experience is desirable.
• Strong Windows support skills are essential.
• Exposure to basic networking (DNS, VPN, TCP/IP) is required.

Responsibilities

• Provide first-line IT support via tickets and calls.
• Deploy and manage IT equipment like laptops and mobiles.
• Administer Microsoft 365 and internal systems.

Skills

IT support experience

Windows support

Communication skills

Proactive and self-motivated

Education

Relevant certifications (CompTIA ITF+ / A+ or ITIL)

Tools

Microsoft 365

MDM / endpoint management

Job description

We believe airport customers deserve better - we ARE here to delight. We’re looking for a motivated Junior IT Analyst to join our growing team. Reporting to the Head of IT, you’ll support day-to-day IT operations, assist users, manage infrastructure, and contribute to projects across the business.

This is a broad, varied role — perfect for someone seeking exposure to infrastructure, support, cybersecurity, and project delivery.

Remote-firstThe role is mostly remote. Success depends on being highly self-disciplined, organised, and able to work independently with minimal supervision.

What You’ll Do

• Provide first-line IT support via tickets and calls (remote + onsite).
• Deploy and manage IT equipment (laptops, mobiles).
• Administer Microsoft 365 and internal systems.
• Support MDM / endpoint management (Windows, Linux, Android, iOS).
• Assist with cybersecurity checks, incident response, and vulnerability mitigation.
• Document processes, build knowledge base articles, and maintain IT records.
• Contribute to infrastructure and application projects (migrations, upgrades, deployments).
• Perform routine maintenance, backups, and patching.
• Travel to airports for onsite support (typically 1–2 days per week; more during projects).
  
  

What We’re Looking For

• 1–2 years’ IT support experience (desirable).
• Strong Windows support skills (essential).
• Exposure to:
• Microsoft 365 admin
• Endpoint management / MDM (VMware, Zoho, Intune preferred)
• ITSM / ticketing systems
• Basic networking (DNS, VPN, TCP/IP)
• Docker / containerisation (nice to have)
• Proactive and self-motivated: thrives when working remotely and independently.
• Excellent documentation and communication skills.
  
  

Preferred Certifications

• CompTIA ITF+ / A+
• ITIL
• Other relevant certifications a bonus
  
  

Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!
  
  

If so, we welcome you to apply.

Salary & Benefits

• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, also offering discounts andperksacross hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 daysannual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of32 days.
• Staff referral bonus scheme.
  
  

Please note:

All successful candidates will be required to: Provide proof of their right to work in the UK. Secure an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references. If you have the skill and enthusiasm we’re looking for and would like to be part of our team, please apply today!

Equal Opportunities At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.