Junior Digital Support Technician – Asset Management | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major healthcare institution in Manchester is seeking a Junior Digital Support Technician to deliver efficient IT support and manage digital assets. The role requires foundational IT knowledge, strong communication skills, and the ability to work collaboratively. Interested candidates are encouraged to apply, and the role is in a supportive and diverse environment.

Qualifications

• Understanding of IT infrastructure support is essential.
• Strong communication skills and continuous improvement mindset are crucial.
• Ability to collaborate with teams and partners is necessary.

Responsibilities

• Deliver an effective and responsive IT support service.
• Provide technical support and manage IT assets.
• Log and resolve incidents and service requests.

Skills

Foundational understanding of IT infrastructure support

Strong communication skills

Ability to work collaboratively

Job description

Overview

Junior Digital Support Technician – Asset Management

Give IT support where it really makes a difference. Manchester University NHS Foundation Trust (MFT) is the largest acute trust in the UK, with over 25,000 staff caring for more than a million patients a year. We operate across 10 hospitals and community services in Greater Manchester, delivering patient care and services with ambitious digital transformation plans.

Responsibilities

• Participate in the delivery of an efficient, responsive, effective and customer-focused IT support service.
• Provide IT technical support in line with corporate Service Level Agreements (SLAs).
• Support the Trust’s digital infrastructure by assisting with the management, tracking, and lifecycle maintenance of IT assets.
• Assist the Asset and Procurement Team in maintaining a robust Configuration Management Database (CMDB).
• Coordinate asset deliveries and installations and ensure compliance with procurement and financial policies.
• Log and resolve incidents and service requests, support hardware and software deployments, and maintain accurate asset records.
• Collaborate with Digital Support Technicians, Application Support teams, and external suppliers; work with a proactive, customer-focused approach to service delivery.
• Be willing to travel across Trust sites and participate in out-of-hours support when required.

Qualifications and required attributes

• Foundational understanding of IT infrastructure support.
• Strong communication skills and a commitment to continuous improvement in digital operations.
• Ability to work collaboratively with internal teams and external partners.

The role sits within the Digital Services Directorate under the Technology – Digital Operations department, and you will assist the Asset and Procurement Team in maintaining asset records and ensuring compliance with policies.

About MFT and our environment

MFT is one of the largest NHS Trusts in England with substantial scale and opportunity. We champion collaborative working and transformation across Manchester, Trafford and beyond, and support a digitally enabled organisation to improve clinical quality, patient and staff experience, and operational effectiveness.

We are a major academic Research Centre & Education provider, offering robust infrastructure to facilitate high-quality research programmes. We are also pursuing a Green Plan to promote sustainability in healthcare. We foster a culture of inclusion and belonging, provide equal opportunities for career development, and protect health and wellbeing.

Diversity and inclusion

MFT is committed to equality of opportunity, valuing diversity and eliminating unlawful discrimination. We encourage all individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, to apply. If you have special requirements to help with your application, email [e-mail].

This advert closes on Tuesday 16 Sep 2025.