ITIL Process Leader: Drive Service Excellence

lloyds banking group; Halifax; Hybrid; GBP 83,000 - 99,000; Full time

Job summary

A major banking institution in the United Kingdom is seeking an experienced ITIL Process and Practice Lead to develop and implement ITIL processes. The ideal candidate will demonstrate strong leadership and analytical skills, ensuring compliance with industry standards. This role offers flexibility with a hybrid working model, alongside competitive benefits including a performance-based bonus and 30 days of annual leave. The organization is dedicated to shaping the future of IT services while fostering an inclusive workplace.

Benefits

Performance-based bonus

4% cash allowance

30 days of annual leave

Private medical cover

Generous pension contribution

Qualifications

• Proven experience in ITIL process development and implementation.
• Outstanding leadership skills with a history of mentoring and developing teams.
• Strong analytical abilities to evaluate process performance and identify areas for improvement.

Responsibilities

• Develop, implement, and maintain ITIL processes across the organization.
• Lead and mentor a team of ITIL practitioners.
• Collaborate with departments to implement best practices.

Skills

ITIL process development

Leadership

Analytical skills

Communication

Collaboration

Education

Relevant certifications in ITIL (e.g., ITIL Foundation, ITIL Practitioner)

Job description

A major banking institution in the United Kingdom is seeking an experienced ITIL Process and Practice Lead to develop and implement ITIL processes. The ideal candidate will demonstrate strong leadership and analytical skills, ensuring compliance with industry standards. This role offers flexibility with a hybrid working model, alongside competitive benefits including a performance-based bonus and 30 days of annual leave. The organization is dedicated to shaping the future of IT services while fostering an inclusive workplace.