IT & Technical Support Analyst

Personnel Selection; Hart; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services firm in the UK is seeking an IT & Technical Support Analyst. This role is suitable for candidates with some prior IT experience or recent graduates looking to kick-start their career. Responsibilities include supporting mortgage product development and IT operations. The position offers a salary of up to £30k, flexibility to work from home, and various benefits including pension, health insurance, and annual bonuses.

Benefits

Flexible working from home 2 days a week

11% non-contributory pension

25 days annual holiday

Health insurance

Life assurance

Income protection

Qualifications

• Some previous experience in an IT role or a recent graduate.
• Familiarity with product development and IT operational tasks.
• Experience in system configuration and release management.

Responsibilities

• Assist in mortgage product development.
• Manage and implement regional updates in Microsoft Dynamics.
• Respond to user tickets and troubleshoot issues.
• Configure new starter builds for seamless onboarding.
• Execute month-end reporting and ensure data delivery.

Skills

Data analysis

Problem-solving

Microsoft Office

Communication

Collaboration

Education

Degree in IT or related field

Tools

Microsoft Dynamics

Reporting tools

Job description

Overview

We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Responsibilities

• Data & product development
  • Assist in mortgage product development.
  • Contribute to letter development within mortgage systems.
  • Execute month-end reporting, ensuring accurate data delivery.
  • Manage and implement regional updates in Microsoft Dynamics.
  • Process monthly FCA updates, ensuring regulatory compliance.
  • Handle allocation changes for system workflows.
  • Build analysis and Management Information reports.
• Product testing & data handling
  • Process and validate type applications for product functionality testing.
  • Set up and manage product testing spreadsheets for tracking and analysis.
• IT support & administration
  • Configure new starter builds, ensuring seamless onboarding for employees.
  • Manage phone and email communications, offering IT and programme support.
  • Respond to user tickets, troubleshooting issues efficiently.
  • Conduct stock checks and ordering of IT equipment and necessary resources.
  • Perform basic user administration, including access management and system configuration.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Strong Excel skills, including data analysis and reporting functions.
  • Experience in IT support, programme operations, or system administration.
  • Familiarity with Microsoft Dynamics and reporting tools.
  • Analytical and problem-solving abilities.
  • Knowledge of mortgage processes.
  • Good communication and collaboration skills.

Qualifications

To be successful for the IT & Technical Support Analyst you will have some previous experience working within an IT role or you could be a graduate looking for your first role. You will ideally have experience with product development, system configuration, reporting, release management and IT operational tasks.

Benefits & Country location

Working Monday to Friday 9am – 5pm with a salary up to GBP30k. We also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

In return we can offer a salary up to GBP30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within our IT department.

How to apply

To be considered for this exciting opportunity please send us your CV asap for immediate consideration.