IT Support Technician – Remote & On-site, Windows/macOS

ONECOM LTD; Swindon; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading communication technology provider is seeking an IT Support Technician to join their IT Managed Services team. In this role, you will resolve technical issues across various platforms like Windows, macOS, and Microsoft 365, providing both remote and occasional on-site support. Candidates should be strong communicators and skilled at troubleshooting. The position offers numerous benefits, including generous holiday allowance and in-house training opportunities.

Benefits

25 days holiday + bank holidays

EV Scheme: Lease a brand-new electric car

24/7 access to mental health support

Discounted gym membership

Qualifications

• Experience with SLAs and performance metrics is essential.
• Empathetic, tactful, and professional in all interactions.
• Reliable team player who shares knowledge and supports others.

Responsibilities

• Provide remote and on-site technical support for desktops, servers, and cloud services.
• Manage and resolve service requests in the CRM system within agreed SLAs.
• Build strong relationships with clients as a trusted IT advisor.

Skills

Strong communicator with a customer-first mindset

Skill in troubleshooting across desktop, server, and cloud platforms

Confident with Active Directory, Microsoft 365, and networking fundamentals

Organised and calm under pressure

Analytical thinker with a creative, adaptable approach

Education

Holds or working towards relevant certifications (CompTIA, Microsoft, etc.)

Job description

A leading communication technology provider is seeking an IT Support Technician to join their IT Managed Services team. In this role, you will resolve technical issues across various platforms like Windows, macOS, and Microsoft 365, providing both remote and occasional on-site support. Candidates should be strong communicators and skilled at troubleshooting. The position offers numerous benefits, including generous holiday allowance and in-house training opportunities.