IT Support Technician

Springfield Group; Elgin; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in IT Support is hiring an IT Support Technician in Elgin. You will provide first-line support across multiple locations, troubleshoot hardware and software issues, and manage user accounts. Ideal candidates have basic IT experience and familiarity with Windows and Microsoft 365. This role offers a great opportunity to grow in IT support.

Qualifications

• Basic experience in IT support.
• Familiarity with Windows and Microsoft 365.
• Understanding of user account management.

Responsibilities

• Provide first-line support for IT issues.
• Troubleshoot basic hardware and software problems.
• Set up and maintain user accounts.

Skills

Basic IT troubleshooting

Communication skills

Customer service

Tools

Windows operating systems

Microsoft 365

Job description

The Springfield Group are recruiting for an IT Support Technician to join our team based in Elgin. This is a great opportunity to play a key role in supporting the group across multiple office and site locations.

Key Responsibilities

As a member of our Group IT team, you will:

• Provide first-line support for IT issues via ticketing system, phone, email, and in person.
• Troubleshoot basic hardware, software, and network problems.
• Set up and maintain user accounts, passwords, and access permissions.
• Support Windows desktops, laptops, and Office 365 applications.
• Log and track support requests using our helpdesk system.
• Escalate complex issues when necessary.
• Assist with routine system checks and updates.

Skills & Experience

• Basic experience in IT (e.g. troubleshooting PCs, printers, software).
• Familiarity with Windows operating systems and Microsoft 365.
• Understanding of user account management and basic networking.
• Good communication and customer service skills.
• Ability to follow procedures and document work clearly.

Desirable (but not essential)

• Experience with Active Directory or Group Policy.
• Exposure to Office 365 admin tools.
• Microsoft certifications.
• Interest in progressing to 2nd line support.