IT Support Supervisor (1x Role in Bridgwater 1 x Role in Taunton)

UCS College Group; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

A higher education institution in Bridgwater is seeking a dedicated IT Helpdesk Support professional to deliver exceptional customer service and first line technical support across multiple sites. The ideal candidate will ensure smooth daily operations of the IT Helpdesk and manage support ticket allocations while maintaining inventory accuracy. A proactive approach and familiarity with Microsoft Windows 10/11 and Office 365 are essential. These roles provide excellent opportunities for professional development within a supportive team environment.

Benefits

Discount package from top retailers

Entertainment packages

Qualifications

• Experience in a service desk team as the contact point for resolving first line issues.
• Thirst for knowledge in IT services and support.

Responsibilities

• Coordinate support activities to ensure smooth daily operations of the IT Helpdesk.
• Monitor imaging throughput and maintain inventory accuracy.
• Act as a point of escalation in the absence of the IT Operations Manager.

Skills

Customer service

Technical support

Knowledge of Microsoft Windows 10/11

Office 365

Active Directory/Azure Active Directory

Job description

Overview

To provide exceptional customer service and quality first line technical support for the college's digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment.

Responsibilities

To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well‑organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput. The role also involves maintaining inventory accuracy, acting as a point of escalation in the absence of the IT Operations Manager, and allocating support tickets during periods of leave. The post holder will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.

Qualifications

Working as part of a service desk team as the point of contact, you will log and resolve first line issues for staff, students and other stakeholders. You will have knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory and a thirst for knowledge.

Benefits

UCS College Group discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!