IT Support Engineer

SoCode; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading managed service provider is looking for a proactive IT Support Engineer (2nd Line) to join their remote team. Based in North England, the role involves delivering excellent technical support and managing various IT environments. Candidates should have substantial experience in IT support, strong knowledge of Microsoft products, and excellent customer service skills. This position offers a flexible remote work environment with occasional travel to client sites to foster strong relationships.

Benefits

Remote-first role with flexibility

Supportive team environment

Opportunities for professional development

Exposure to modern technologies

Qualifications

• Proven experience in a 2nd Line IT Support or similar position.
• Experience troubleshooting hardware, software, and network issues.
• Understanding of cybersecurity principles and security tools is advantageous.

Responsibilities

• Provide 2nd Line remote support across multiple clients.
• Troubleshoot and resolve escalated technical issues efficiently.
• Support, maintain, and administer Microsoft desktop and server environments.
• Visit client sites on occasion (typically 1–2 times per month).

Skills

2nd Line IT Support experience

Microsoft suite knowledge

Troubleshooting skills

Customer service skills

Ability to prioritize workloads

Tools

Windows OS

Office 365

Active Directory

Intune

Job description

The candidate should meet the following requirements

Job Description

Role Description

The ideal candidate will have

IT Support Engineer (2nd Line) – Remote (North of England)

Salary : 35-40K

Location : Remote (North of England) with occasional travel to client sites (1–2 times per month)

Employment Type : Full-time / Permanent

About the Role

We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England , with occasional travel to client locations as required.

As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.

Key Responsibilities

• Provide 2nd Line remote support across multiple clients.
• Troubleshoot and resolve escalated technical issues efficiently.
• Support, maintain, and administer Microsoft desktop and server environments.
• Manage user administration, software installations, and system updates.
• Assist with security best practices and support security tools where required.
• Work collaboratively with the wider IT team to elevate and resolve complex issues.
• Visit client sites on occasion (typically 1–2 times per month).

Essential Skills & Experience

• Proven experience in a 2nd Line IT Support or similar position.
• Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
• Experience troubleshooting hardware, software, and network issues.
• Understanding of cybersecurity principles and security tools (advantageous).
• Excellent communication and customer service skills.
• Ability to prioritise workloads and work independently.

Desirable Skills

• Knowledge of cloud technologies such as Azure.
• Networking fundamentals (DNS, DHCP, firewalls).

What’s In It for You?

• Remote-first role with flexibility.
• Supportive team environment with opportunities for professional development.
• Exposure to a variety of modern technologies.
• Occasional travel to client sites to build strong technical and customer relationships.