IT Support Engineer

REED Specialist Recruitment; Newry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced IT Support Engineer to provide first- and second-line support, maintain networks, and assist in IT projects. The ideal candidate has over 3 years of relevant experience and a degree in IT or a related field. This position offers competitive benefits, including private health insurance and 30 days of paid holiday.

Benefits

Full business travel expenses

Private Health Insurance (employee, partner and children up to age 25)

30 Days' Paid Holiday per annum

Qualifications

• 3+ years experience in an IT support role.
• Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
• Strong problem-solving and communication skills.

Responsibilities

• Provide first- and second-line technical support for users across the business.
• Install, configure, and troubleshoot software and hardware systems.
• Maintain accurate records of support tickets and technical documentation.

Skills

2nd line support

desktop support

technical support

Education

Degree or diploma in IT, Computer Science, or related field

Job description

Overview

IT Support Engineer - Full Time - Newry c£40,000 per annum

REED Technology Belfast are delighted to partner with our client, an industry leader in manufacturing, who due to continued growth and expansion are seeking to recruit a IT Support Engineer to join their team

Responsibilities

Technical Support

• Provide first- and second-line technical support for users across the business.
• Install, configure, and troubleshoot software and hardware systems.
• Monitor system performance and perform regular maintenance.
• Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.

Network & Systems Management

• Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
• Support Microsoft 365 administration and ensure data security.
• Manage backups, updates and cybersecurity measures.

IT Operations & Documentation

• Maintain accurate records of support tickets and technical documentation.
• Support onboarding of new staff with IT setups and training.
• Ensure compliance with IT policies, procedures and GDPR standards.
• Responsible for maintaining IT asset and software licence registers, file audit evidence.
• Act as internal liaison with external providers and MSPs to escalate issues and track delivery.

Project Support & Continuous Improvement

• Assist specialists in the delivery of IT-related projects such as Salesforce.
• Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
• Create and deliver simple user guides and training materials for EPAS staff.
• Identify opportunities to improve IT systems and processes.

Essential Criteria

• Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).
• 3+ years experience in an IT support role.
• Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
• Strong problem-solving and communication skills.
• Ability to work independently and under pressure.
• Experience with network administration and remote support tools.
• Exposure to ISO27001 and Cyber Essentials environments desirable.
• Ability to travel occasionally, clean drivers licence and passport desirable.
• IT certifications desirable.

Benefits

• Full business travel expenses.
• Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days' Paid Holiday per annum.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

If you meet the above criteria and would like to learn more about this exciting opportunity then please reach out to Niall Lennon for a confidential discussion

Skills

• 2nd line support
• desktop support
• technical support