It Support Analyst

Pardoe Wray; Northallerton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services company in Northallerton is seeking an IT Support Technician to provide first-line support for internal clients. Responsibilities include troubleshooting hardware, software, and network issues, setting up IT systems, and managing support requests. Ideal candidates should have experience with helpdesk systems and strong communication skills.

Qualifications

• Experience with helpdesk/ticketing systems.
• Strong troubleshooting skills across IT systems.
• Proficiency with Office 365.
• Clear communication and customer service focus.

Responsibilities

• Provide first-line helpdesk support.
• Troubleshoot hardware, software, and network issues.
• Set up, configure, and maintain IT systems.
• Log and track support requests with clear communication.
• Escalate complex cases when needed.

Skills

Helpdesk/ticketing systems

Troubleshooting IT systems

Proficiency with Office 365

Clear communication

Job description

Overview

We're looking for an IT Support Technician to be the first point of contact for internal clients needing technical help. You\'ll handle hardware, software, and network issues, set up and maintain IT equipment, and provide clear, professional support through a helpdesk system. Complex problems will be escalated to senior colleagues, but you\'ll play a key role in keeping clients satisfied and systems running smoothly.

What you\'ll do

• Provide first-line helpdesk support.
• Troubleshoot hardware, software, and network issues.
• Set up, configure, and maintain IT systems.
• Log and track support requests with clear communication.
• Escalate complex cases when needed.

What we\'re looking for

• Experience with helpdesk/ticketing systems.
• Strong troubleshooting skills across IT systems.
• Proficiency with Office 365.
• Clear communication and customer service focus