IT Support Analyst

Picture More Ltd; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading global law firm in Liverpool is seeking an IT support professional to provide 1st and 2nd line support. This permanent role offers competitive salary and excellent training opportunities. You will work in a collaborative team, ensuring effective resolution of IT issues while enjoying the flexibility of hybrid working. The ideal candidate has over two years of experience in similar roles and knowledge of Microsoft technologies.

Benefits

Competitive benefits package

Excellent training and career development

Hybrid working (1 day WFH per week)

Qualifications

• 2+ years’ experience within an IT Service Desk or Deskside support role.
• Experience supporting Office 365, Active Directory, Windows 11, and MS Exchange.
• Knowledge of hardware support (laptops, monitors, mobile devices).

Responsibilities

• Provide 1st and 2nd line IT support for a range of technologies and users.
• Ensure timely and effective resolution of incidents and service requests.
• Contribute to the smooth operation of IT services in a professional environment.

Skills

IT Service Desk experience

Office 365 support

Active Directory knowledge

Windows 11 support

Hardware support

Experience in a legal environment

Job description

Overview

Are you an IT support professional looking for a new challenge? Are you seeking a permanent role with excellent training and progression opportunities?

In this exciting position with a leading global law firm, you’ll provide 1st and 2nd line support across a wide range of technology systems, including Microsoft Office 365, Windows 11, and specialist legal applications. Based in their Liverpool office (with the flexibility to work from home 1 day per week), you’ll join a collaborative IT Services team in a fast-paced, supportive environment.

Responsibilities

Provide 1st and 2nd line IT support for a range of technologies and users, ensuring timely and effective resolution of incidents and service requests. Contribute to the smooth operation of IT services in a professional environment.

What’s on offer

• Salary circa £30,000
• Competitive benefits package
• Excellent training and career development
• Hybrid working (1 day WFH per week)
• Exposure to varied technologies and IT projects

Your experience

• 2+ years’ experience within an IT Service Desk or Deskside support role
• Experience supporting Office 365, Active Directory, Windows 11, and MS Exchange
• Knowledge of hardware support (laptops, monitors, mobile devices)
• Experience in a legal or professional services environment

If this sounds of interest, hit APPLY now!