IT Service Management Product Manager — Software & Hardware

Barclays UK; Knutsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major financial institution is seeking a highly motivated Software & Hardware Product Manager to join their IT Service Management team. This position involves collaborating with technology teams to optimize IT service management processes for improved customer journeys. Key qualifications include deep expertise in ServiceNow, strong data management skills, and experience in Agile Product Ownership. The successful candidate will be responsible for developing and maintaining IT service processes, communication with stakeholders, and providing training on IT service management best practices.

Qualifications

• Experience in IT service management processes and technology services.
• Ability to collaborate with technology teams.
• Strong strategic thinking and business acumen.

Responsibilities

• Develop and maintain IT service processes aligned with bank objectives.
• Communicate process changes and improvements to stakeholders.
• Develop KPIs and analyze data for service delivery enhancement.
• Collaborate with the bank to assess needs and capabilities.
• Provide training on new or revised IT service processes.
• Identify and manage risks in IT standards and processes.

Skills

Deep ServiceNow HAM/SAM expertise

Strong data management and MI reporting skills

Agile Product Ownership experience

Integration experience with CMDB

Cost optimization and vendor management knowledge

Job description

A major financial institution is seeking a highly motivated Software & Hardware Product Manager to join their IT Service Management team. This position involves collaborating with technology teams to optimize IT service management processes for improved customer journeys. Key qualifications include deep expertise in ServiceNow, strong data management skills, and experience in Agile Product Ownership. The successful candidate will be responsible for developing and maintaining IT service processes, communication with stakeholders, and providing training on IT service management best practices.