IT Service Desk Engineer – 1st/2nd Line Support

Mersey Care NHS Foundation Trust; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Liverpool seeks an individual for a 1st/2nd line IT support role. You will be part of the Service Desk, handling incidents and providing customer care. The successful candidate will demonstrate excellent technical support skills, including experience with Active Directory and incident management. A commitment to resolving issues efficiently and delivering user satisfaction is essential. This position requires ability to work flexibly within a 24-hour Service Desk environment.

Qualifications

• Role involves providing 1st/2nd line support in a Service Desk function.
• Requires both technical skills and customer care abilities.
• You'll manage incidents and assist with user satisfaction surveys.

Responsibilities

• Handle Service Desk phone calls, recording all incidents.
• Monitor communication routes and categorize incidents.
• Provide support, resolving incidents at first point of contact.
• Perform Active Directory and email administration tasks.
• Work as part of a 24-hour Service Desk, possibly involving night work.

Skills

Customer care

Technical support

Incident management

Active Directory administration

Remote support tools

Tools

MS Exchange

Service management software

Job description

A leading healthcare organization in Liverpool seeks an individual for a 1st/2nd line IT support role. You will be part of the Service Desk, handling incidents and providing customer care. The successful candidate will demonstrate excellent technical support skills, including experience with Active Directory and incident management. A commitment to resolving issues efficiently and delivering user satisfaction is essential. This position requires ability to work flexibly within a 24-hour Service Desk environment.