IT Infrastructure Technician

London Museum; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent cultural institution in the United Kingdom is looking for an IT Infrastructure Technician to join their IT Services team. This role involves providing hands-on support across the core IT infrastructure, ensuring networks, servers, and storage run smoothly as the museum prepares for a new opening in 2026. Ideal candidates will have substantial experience in IT support, excellent troubleshooting skills, and relevant certifications. Applications close on January 5, 2026, with interviews on January 15, 2026.

Qualifications

• Experience supporting servers, networking, and storage technologies.
• Knowledge of Windows Server environments is essential.
• Confidence in troubleshooting a wide range of issues.

Responsibilities

• Provide first-line support across core IT infrastructure.
• Ensure servers, networks, storage, and hardware run smoothly.
• Monitor, troubleshoot, assist with updates, and backups.

Skills

Hands-on experience with servers

Networking technologies

Storage technologies

Windows Server knowledge

Troubleshooting skills

Cyber-security knowledge

Education

Relevant IT certifications (CompTIA, Microsoft, VMware)

Tools

Virtualisation platforms

Cloud platforms

Job description

Overview

Be part of something extraordinary. London Museum is entering a new chapter of our evolution as we work towards the opening of our new museum at Smithfield in 2026. Behind the new immersive galleries, digital experiences and visitor journeys will lie a robust and resilient IT backbone. This is your chance to help shape it.

Responsibilities

As IT Infrastructure Technician you'll be a key member of the IT Services team providing hands‑on, first‑line support across our core IT infrastructure. Working closely with the IT Infrastructure Engineer, you'll help ensure our servers, networks, storage and hardware run smoothly and securely. From monitoring and troubleshooting issues to assisting with updates, backups and infrastructure deployments you'll play a crucial role in keeping the museum connected and operational.

Qualifications

We're looking for someone with substantial hands‑on experience supporting servers, networking and storage technologies with strong working knowledge of Windows Server environments. You'll have practical experience with network protocols and hardware, confidence troubleshooting a wide range of issues and a solid understanding of cyber‑security best practice. Ideally you'll bring relevant certifications such as CompTIA, Microsoft, VMware alongside experience with virtualisation platforms and Cloud platforms.

Application Process

If you're technically skilled, proactive and excited by the idea of helping build the digital foundations for the new museum then we'd love to hear from you.

For more information about this role, please see the Job Description. To know more about what it’s like to work in London Museum and to get some top tips on how to make the best of your application visit:

To apply, please click on ’Apply for this role’ (bottom right hand side of this page). Applications are by application form. The closing date for applications is Monday 5 January 2026. Shortlisted applicants will be invited to an interview on Thursday 15 January 2026.

Equal Opportunity Statement

London Museum is committed to equal opportunities and diversity. We particularly welcome applications from people from Global Majority backgrounds and disabled people, who are currently under‑represented in our organisation.