IT First Line Support Apprentice

Inspiremyfuture; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading training provider in the West Midlands is seeking a QA apprentice. This role offers on-the-job experience while you learn, with the opportunity to progress from a Level 3 apprenticeship to higher qualifications debt-free. Responsibilities include managing customer calls, recording requests, and assisting with daily operations. Ideal candidates will show interpersonal skills, commitment, and a proactive attitude. A strong foundation in GCSEs is required.

Responsibilities

• Manage calls and liaise with customers and suppliers.
• Record requests in the internal tracking system.
• Handle incidents reported by users.
• Follow up on incident solving and update documentation.
• Inform users through alerts and communication.
• Remote installation of computer and network hardware/software.
• Assist with day-to-day running of the department.
• Set up broadband equipment and diagnose faults.
• Set up computer hardware to customer requirements.
• Perform daily/weekly checks.

Skills

Interpersonal skills

High commitment

Flexibility

Hard-working

Team player

Resourceful

Positive attitude

Attention to detail

Planning and organizing

Initiative

Education

3 GCSEs at grades 4+ in any subject

GCSE Maths and English at grades 3+

Job description

What’s in it for you:

As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free.

92% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

You will be responsible

• Managing calls and liaising with customers and suppliers
• Recording requests in the internal tracking system
• Handling incidents reported by users and when needed addressing them or escalating within the department
• Following up incident solving and updating documentation
• Informing users through alerts and communication
• Remote installation of computer and network hardware and software
• Assisting with day to day running of the department
• Setting up broadband equipment and broadband fault diagnosis
• Setting up computer hardware to customers’ requirements
• Daily/weekly checks

You will need the following skills

• Interpersonal skills
• High commitment
• Flexibility to work in a demanding, fast-paced environment
• Hard-working, team player, and resourceful
• Positive and proactive attitude
• Good attention to detail
• Strong ability to plan, organise and prioritise workload
• Happy to take the initiative

Entry requirements

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more

Find out more here: https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working week

37.5 hours per week, Monday to Friday 9am to 5:30pm

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.