IT FIELD DELIVERY ENGINEER BRISTOL

Verelogic; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in the United Kingdom is seeking a dedicated IT Support Engineer to provide customer service on hardware and software products. The ideal candidate must be professional, possess excellent customer facing skills, and have a full UK driving licence. Responsibilities include diagnostics, repair, and ensuring compliance with SLA requirements. This role offers opportunities for training and development in new technologies.

Qualifications

• Must have a full UK driving licence.
• Must be professional and presentable.
• Must obtain SC Clearance or be willing to apply.

Responsibilities

• Conduct diagnostics, repair and replacement of IT hardware.
• Continue learning new technologies and maintain required skills.
• Communicate with Call Administration and manage customer SLA requirements.

Skills

Excellent customer facing skills

Self-motivated

Organisational skills

Ability to work unsupervised

Education

CompTIA A+ qualification or equivalent knowledge/experience

Job description

Overview

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Responsibilities

• Conduct diagnostics, repair and replacement of PCs, laptops, printers, and related retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or unplanned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer\'s SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Assist other engineers to carry out IMAC projects.
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system (where contractually identified).
• Work a certain amount of overtime when required to do so.
• Practice \'Quick Win\' processes.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Maintain company assets to keep them in good working order and be familiar with customer policies and processes where applicable.

Qualifications

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer facing skills.
• Must be able to obtain SC Clearance or the willingness to apply.
• Must be self-motivated with good organisational skills and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+ qualification or have the equivalent knowledge/experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.