IT Assistant Support Officer - Inside Ir35

Adecco; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing firm in East Sussex is seeking an IT Assistant Support Officer to deliver daily ICT services and ensure an excellent user experience. The role involves providing front-line support and diagnosing issues with a variety of IT systems. Ideal candidates will have strong communication skills and a commitment to customer service. Prior IT support experience and knowledge of Windows, Mac, and Linux are desirable.

Qualifications

• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Good organisational skills and a flexible approach to working.
• Ability to work collaboratively as part of a team.
• Basic technical knowledge of IT systems, devices, and applications.
• A commitment to providing excellent customer service.

Responsibilities

• Provide front-line IT support, advice, and guidance to staff and students.
• Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools.
• Record and track incidents and service requests, escalating when necessary.
• Maintain knowledge base articles and contribute to customer communications.
• Support continuous improvement through feedback and collaboration with the wider team.

Skills

Strong communication and interpersonal skills

Good organisational skills

Ability to work collaboratively

Basic technical knowledge of IT systems

Commitment to excellent customer service

Tools

Windows

Mac

Linux

Microsoft Office

G-Suite

Box

Job description

Overview

Role: IT Assistant Support Officer

Location: East Sussex

Hourly Rate: £14

Duration: 3 Months initially

IR35: Inside (Must use an umbrella company)

About the Role

You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you\'ll help ensure users have an excellent experience while making the most of our technology.

Key Responsibilities

• Provide front-line IT support, advice, and guidance to staff and students.
• Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools.
• Record and track incidents and service requests, escalating when necessary.
• Maintain knowledge base articles and contribute to customer communications.
• Support continuous improvement through feedback and collaboration with the wider team.

About You

• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Good organisational skills and a flexible approach to working.
• Ability to work collaboratively as part of a team.
• Basic technical knowledge of IT systems, devices, and applications.
• A commitment to providing excellent customer service.

Desirable skills

• Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box