Insight Manager

Pertemps Hemel Hempstead; Lower Sundon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Insite Manager for a major manufacturing site in Luton. The successful candidate will be hands-on and customer-facing, responsible for the onsite operation and driving service excellence. Key responsibilities include managing onsite staff, ensuring compliance with processes, and delivering performance targets. Ideal applicants will have strong stakeholder management skills and a background in industrial distribution or manufacturing environments. This role offers an opportunity to make a significant impact on operational efficiency.

Qualifications

• Experience in industrial distribution, MRO, or manufacturing/engineering environments.
• Strong customer-facing and stakeholder management skills.
• Commercial awareness with experience delivering cost savings or margin improvement.
• A structured and organised approach to work and reporting.
• Leadership experience managing a small onsite team.

Responsibilities

• Act as the primary onsite contact for the customer, building strong relationships.
• Lead and manage the site-based team, ensuring compliance with processes.
• Deliver against agreed sales, margin, and performance targets.
• Identify and implement cost-saving initiatives.
• Drive growth through spend consolidation and value-added services.

Skills

Strong customer-facing skills

Stakeholder management

Commercial awareness

Leadership experience

Experience in industrial distribution or manufacturing

Job description

Overview

We're recruiting an experienced Insite Manager to be based full-time at a major manufacturing site in Luton. This is a hands-on, customer-facing role where you'll take ownership of the onsite operation, acting as the key link between the customer and the supply partner. You'll be responsible for driving service excellence, identifying cost-saving and efficiency opportunities, and developing strong working relationships across engineering, purchasing, and planning teams. This role suits someone who enjoys being embedded on-site and combining commercial awareness, technical understanding, and leadership.

Key Responsibilities

• Act as the primary onsite contact for the customer, building strong relationships with key stakeholders
• Lead and manage the site-based team, ensuring compliance with processes and service standards
• Deliver against agreed sales, margin, and performance targets
• Identify and implement cost-saving initiatives (TCO reduction, supplier consolidation, OEM conversion)
• Drive growth through spend consolidation and value-added services
• Manage onsite/consignment stock where applicable, maintaining agreed min/max levels and traceability
• Coordinate support from technical specialists and strategic suppliers to improve reliability and performance
• Produce regular performance and financial reports
• Maintain daily contact with customer engineering teams, attending meetings and supporting urgent requirements
• Ensure full compliance with Health & Safety standards

About You

You'll be confident operating in a manufacturing or engineering environment and comfortable working closely with customers on a day-to-day basis.

• Experience in industrial distribution, MRO, or manufacturing/engineering environments
• Strong customer-facing and stakeholder management skills
• Commercial awareness with experience delivering cost savings or margin improvement
• A structured and organised approach to work and reporting
• Leadership experience managing a small onsite team
• Knowledge of industrial products such as bearings, power transmission, pneumatics, hydraulics, or similar (desirable)

Additional Requirements

• Ability to pass a clear DBS check
• Role is based on a secure manufacturing site, with strict site access requirements in place

To apply, please submit your application, or contact Pertemps Hemel Hempstead for more information